Audio Visual Field Engineer

A fantastic opportunity has arisen for a rapidy expanding Audio Visual company looking for a field based Installation Engineer to cover the Midlands.

Our client is looking for an engineer due to heavy work loads and a full order book to join and grow with them.
Objective of Role
Installing, servicing and supporting audio visual, control equipment and WiFi. Responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation and operation of all aspects of audio visual, display projection and WiFi technologies. Carrying out preventative maintenance and QA visits. Comprehensive training of end users and subcontract engineers.

Key Responsibilities and Duties
The job holder will be expected as a result of previous knowledge/experience to carry out the following:
* Installation, servicing and connection of media player in to existing AV infrastructures, usually via HDMI or RF
* Installation, servicing and connection of additional AV equipment e.g. new screens
* Installation, servicing and connection of WiFi Access Points and associated infrastructure
* Responding to service tickets, troubleshoot AV systems and equipment and report back the accurate diagnosis of the fault found
* Understand the contractual requirements of each client
* Ensure a prompt, courteous and appropriate response to all customer requests for assistance and support, working to defined service level agreements and within contractual timeframes/frameworks
* To provide advice, support and training to end users whenever necessary
* Diagnose and rectify faults to ensure that all systems are fully functional and that equipment and system down time are kept to a minimum and ensure complete closeout and turn-over of jobs to the client
* Be proactive in suggesting new methods and techniques to improve efficiency/CTM