Customer Service Administrator – Helpdesk (Online Products)
Full job description
Royal Society of Chemistry
Salary: £27,629 – £30,698 per year
Customer Service Administrator – Helpdesk (Online Products)
The Royal Society of Chemistry is the world`s leading chemistry community, advancing excellence in the chemical sciences. With over 50,000 members and a knowledge business that spans the globe, they are the UK`s professional body for chemical scientists; a not-for-profit organisation with 170 years of history and an international vision for the future. They promote, support and celebrate chemistry. They work to shape the future of the chemical sciences – for the benefit of science and humanity.
Position: Customer Support Administrator
Location: Cambridge, Cambridgeshire
Salary: £27,629 – £30,698per annum
About the Role:
The Customer Service Administrator is responsible for the timely and efficient provision of customer service and problem resolution ensuring excellent customer experience at all levels and their continued satisfaction with and use of online products. They are looking for an exceptional candidate who is confident in communicating with their customers regarding online access to journals, books and databases as well as liaising with internal colleagues as required.
The successful candidate will be required to assist in the preparation of journals, books and database online access agreements for RSC Publishing to ensure that sound arrangements are made on behalf of the organisation. They are looking for someone with advanced knowledge of spread sheet and database packages in order to provide the required support for data analysis work coupled with an excellent customer service approach to their work.
About You:
To be successful in this role, you will have an ability to understand and resolve customer access issues efficiently, based on known issues, and to escalate new issues appropriately, along with an ability to understand requirements for licensing content to customers and be able to create customer specific agreements from templates.
You will have an advanced knowledge of spreadsheet and database packages in order to provide the required support for data analysis work, including experience of entering data into database systems. You will also have substantial experience of using Microsoft Word and Outlook.
You will have a knowledge of reporting systems and mechanisms of data tidying, and a knowledge of web authentication methods and how they work. You will also have a demonstrable ability to prioritise and organise your own work and time, and have the ability to communicate and cooperate with staff at all levels.
Knowledge of SalesForce or other Customer Relationship Management systems would be useful, but not essential.
You may have experience of the following: Customer Service Administrator, Online Products, Publishing, Databases, Issue Resolution, SalesForce, CRM, Customer Service, Technical Support, Data Analysis, Service Desk, Helpdesk etc.
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.
To apply for this job please visit definitejobs.co.uk.