Local (Council) Authority – Call Centre Agent

Our Local Authority Client is currently looking for Call Centre Agents for its Contact Centre, dealing with very high volume of calls on a daily basis.

PLEASE NOTE: IDEAL CANDIDATES MUST HAVE HAD EXPERIENCE IN A CALL CENTRE AND FACE TO FACE CUSTOMER SERVICE EXPERIENCE.

This role is TEMPORARY and ONGOING and to start ASAP. A notice Period of more than one week CANNOT be considered.

Duties:

To deliver a high quality customer service across all channels including but not limited to telephone, e-mail and face to face.

To ensure that responses to enquiries comply with organisational standards and procedures and legislative requirements.

To deliver the highest standards of customer care and improve customer satisfaction.

To undertake follow up work as required by procedures or instructions and resolve customers enquiries.

Offer advice on a range of council services delivered by the customer service team in support of the corporate strategy eg Waste, Parking and Housing Needs and others that may be delivered. To advise the customer on appropriate courses of action.

To have professional competence and flexibility in all aspects of responding to current and future customer needs.

To undertake all tasks and activities in lines with standards, targets and objectives set commensurate with the role and grade.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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