Account Manager (Non-Sales)

Internal job title: TEAM CLIENT MANAGER – FRANCE

Location: United Kingdom – South West London – Egham – TW20 9AW

The role:

The Team Client Manager (TCM) is an experienced service professional who understands the business drivers of our C-Level client base and their teams. TCM provides our clients with a personalised, proactive, concierge-level service to help the team leverage the most relevant Gartner resources proactively, and serves as the single point of contact within Gartner.

We offer attractive salary and bonus with clear opportunities of career progression. For this position you need to speak French on a business level and have experience working in Technology sector with French clients.

Key responsibilities:

• Ensure client satisfaction, account retention, operational efficiency and quality across Executive Programs and End User Programs service lines.
• Cultivate and expand existing business relationships through frequent communication and regular client interactions to ensure the clients’ needs align to their value plans.
• Partners with the Executive Partners (EP) and Leadership Partners (LP) to ensure our C -level client base and their teams receives value against the services they’ve purchased. The TCM partners with the EP and LP to identify the key challenges and initiatives of the client and provides solutions to ensure we meet their business needs.
• Drives clients service usage and making sure that all service delivery and inquiry teams are delivering the research information in a timely manner
• Delivers on-site member support at annual Symposium events or other Gartner events as requested

You are the right candidate for this role if you have:

• Bachelors degree or equivalent experience
• as a business/technology advisor and/or client manager within IT and Technology sector preferred
• Highly collaborative, strong interpersonal, listening and relationship building skills; demonstrated customer focus mentality
• Organisation planning, and time management skills. Must have experience managing via systems
• Demonstrated excellence in proactive service (e.g. reaching hard to get clients)
• Demonstrated excellence (e.g. top 20% performer)
• Demonstrated ability to interact with C-suite members and senior leadership teams
• Ability to adapt to a dynamic work environment
• Fluent English and French – business level

Gartner:

is the world’s leading information technology research and advisory company, providing Clients with cutting-edge advice and thought leadership across the full spectrum of IT for more than 30 years.

70% of the Fortune 1000 and 76% of the Global 500 support their key technology decisions with Gartner advice.