Sales Administrator / Order Processor

A small firm based in Wokingham is looking to recruit a Sales Administrator/Order Processor to join their team.

Duties as below:

Customer Service

•Full maintenance of customer information, delivery address and ship to locations etc. filing of orders in a manner that is accessible to all

•Ability to accurately enter customers orders, to include correct pricing, qty, scheduled deliveries, pack sizes, MOQ, requested delivery, customer PO details

– Full and accurate forecasting of products by customer and device on a monthly basis

•Understanding of referral process in accordance with company policy, reporting, analysis and follow up in conjunction with Distribution Manager

•Understand the distribution network and reasons why we use distributors

•Sales calls

– Close working relationship with area sales manager

◦Full and total identification and verification of all calls received

◦Fully logged details of each call onto ACT, to include Customer name, contact details, Telephone details, email address, business potential, part numbers

◦Follow up process to ensure all callers obtain the required level of service and closure is achieved and logged accordingly

•Order management

◦Pull in requests

◦Push out requests

◦Cancellation requests and understanding of cancellation policy and guidelines

– Sample management – roadmap of events to ensure traceability of sample process to conclusion

Full understanding of SAP (training provided)

•Be able to locate information from within SAP and use for customer service function to include stock levels stock availability, product maintenance, EOL information. Pricing, LCOGS

•Loading of stock returns from customers and issuing credit notes

•Ability to be able to change customer details and load new customer accounts

For this role you must have previous sales administration/order processing experience and ideally knowledge and use of SAP.

Hours are 8.45am – 5.30pm Monday – Thursday and 8.45am – 4.15pm on a Friday. 25 days holiday + free parking

Keywords: Sales Administration / Sales Administrator / SAP / Order Processing