Helpdesk Engineer

Helpdesk Engineer – London – £35,000

I am recruiting for a Helpdesk Engineer to join an already successful client of mine in London.

Responsibilities;

* Be the 1st and 2nd line support for issues raised via telephone and email from our users in the shop
* Work as part of a team to efficiently manage the resolution of issues at first and second line
* Log calls in a detailed and accurate manner to enable efficient resolution of the issue
* Document issues accurately to build up a knowledge base

Skills and Characteristics;

* Good communication skills and an excellent telephone manner
* Troubleshooting and problem solving
* ‘Can do’ attitude towards problem solving and resolving issues
* Good analytical skills for identifying root causes
* Interpersonal skills to interact and leverage the knowledge of the other IT Areas
* Has a degree of flexibility in their working hours to match the needs of the business when necessary

Essential;

The IT Helpdesk Technician will have proven IT Service Desk experience, providing support at 1st line and 2nd line with:

* Knowledge of MS Windows and Microsoft Office applications
* Knowledge of networking and data communications and a good understanding of user administration in a Windows Active Directory environment.
* As well as desktop support, hardware support will be required so an understanding of PC hardware is essential

Desirable;

* Knowledge of Microsoft Exchange and outlook configuration
* Understanding of services such as dhcp dns and
* Imaging of PCs and laptops
* The ability to drive to our branches to install IT Equipment such as Routers, PCs, Printers etc.

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