Customer Service Supervisor
Job Description
xxxxx Exciting Roles now available for our Northampton Depot xxxxx
Customer Service Adviser – Monday to Friday – Covering 09:00 – 17:30 – 40 Hours Per Week
DX provides a wide range of delivery services to both business and residential addresses across the UK and Ireland.
DX provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles.
Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
Role Summary:
The Customer Service Advisor reports to the Customer Service Manager. The role of the Customer Service Assistant is to ensure the Service Centre understands and satisfies its Customer requirements. It is also the responsibility of the Customer Service Assistant to provide solutions to a Customer issue from receipt to final resolution. The role is to ensure DX Delivers Great Customer service – Every time.
Essential Criteria:
- Good understanding and knowledge surrounding the Customer experience.
- Strong communications skills both written and oral with good networking skills with the ability to create relationships internally and externally.
- The ability to escalate and recommend improvements.
- Previous software operating skills applicable to the role including MS Office.
- A general passion to please and seek resolutions with the ability to influence and push back in a polite and professional manner.
- Ability to remain focused in a pressurised environment.
Additional information on this role
This is an active role and a great opportunity to thrive in a fantastic team environment and grow with the company.
Benefits:
·Competitive rates of pay
·Holidays: 20 days + bank holidays
·Excellent opportunities for career progression and more!!
Apply now to join this great team
We look forward to hearing from you!