Inside Sales

All about you

You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

Overall Purpose of Role

• Works with the Exchange customer base to ensure they’re receiving the tools and support needed to achieve their goals.
• Advising customers on buying decisions and ‘on-boarding’ new users
• To identify qualify and generate new revenue from designated customers in line with the targets set by the company.
• To exceed revenue targets from a consultative approach, providing DX as the solution to the needs of a range of customers.
• To sell new Document Exchange membership through incoming calls, campaigns and self-sourcing.

Main Responsibilities:

• Retain, nurture and develop active and new relationships with existing customers and their key decision makers.
• Identifying growth and referral opportunities to ensure monthly targets are achieved.
• Use influencing and relationship skills to build stronger customer loyalty through DX quality of after sales service.
• Execute an agreed contact strategy
• Maintain a strong focus on customers’ needs and their perception of DX. Make the customer the centre of everything you do.
• Maintain professional telephone standards at all times

Essential Criteria:

• Strong communication skills, excellent networking ability and natural communication style.
• Excellent listening skills to understand customer problems and then communicate effective solutions.
• Professional sales and negotiating ability.
• Account management and planning skills.
• Problem solving abilities; able to facilitate discussions.
• Able to identify and focus on key priorities.
• Numerate
• Microsoft XP (Excel, Word, Email, Access, Power Point) plus internal systems: Romulus & JDE. CRM experience preferable.
• Customer focused – ensuring all customers’ expectations are met /exceeded.