Administration

Admin role servicing various processes and demands for our customers and financial advisors. Reading case and system history to establish the right course of action which aligns to product specifications. Response will include letter writing, customer calling and updating systems accurately.

* Customer service experience is essential
* Proactive in developing own knowledge, keeping this up to date and acting on feedback.
* High learning and change agility needed to adapt and be signed off processes, products and procedures. Ability to multi-task.
* Good level of general education including Maths & English.
* Excellent standard of English, grammar and spelling. The ability to write free format letters to customers
* Excellent telephone manner and strong customer focus and conversation skills.
* Planning, Organising and prioritisation skills, work to be of a high quality.
* Team player with an approachable, positive and enthusiastic manner.
* Strong computer skills. Ability to navigate and understand a range of systems in order to provide accurate information.
* Records data accurately.

Strong computer skills. Ability to navigate and understand a range of systems in order to provide accurate information

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.