Customer Service / Complaints Handler

We are currently looking for a Customer Service/Complaints Handler to join our prestigious client on a long-term basis in the Theale, Berkshire area.

Key Responsibilities:

– Managing complaints and issues in a timely and effective manner with a real focus on quality
– Logging customer complaints into the system
– Delivering exceptional customer service ensuring customer enquiries are resolved effectively
– Taking incoming phone calls
– Carrying out general administrative duties as required.

Key Skills and Experience:

– Good verbal and written English
– Excellent telephone manner
– Professional and positive attitude
– Ability to prioritise workload and manage time effectively
– Ability to work well independently and as part of a team
– Good working knowledge of MS Office (Excel, Word, Outlook)
– Experience in a similar role

The working hours are 9am-5pm Monday-Friday.

The Salary: is £26,000/h depending upon experience.

If you are interested in this role, please by sending your CV.