German and Italian Speaking Customer Specialist
Full job description
Agency
Salary: £27,600 per year
Italian and German speaking Customer Service Specialist
Excellent opportunity to join a leading and well established global technology brand to support business customers with calls, emails and live chat.
SALARY
£27,600 + bonus (15-20% of salary, up to £4,500 pa) and excellent benefits
LOCATION
South West London area (45 minutes direct from Waterloo)
LANGUAGES
Fluency in both Italian and German is essential
COMPANY
Our global client is a world leading brand and a producer of leading consumer electronics devices.
THE JOB
Your main responsibility will be to support Italian and German speaking customers with calls, emails, social media and live chat queries and will include the following responsibilities:
* Manage incoming calls from Italian and German speaking customers
* Manage live Chat requests to the customer’s satisfaction, respond to comments from the social media
* Participate in regular hands-on product training to increase product knowledge
* Regularly review and update regional email templates used in the CRM system
* Perform other work related duties as assigned
CANDIDATE EXPERIENCE / SKILLS
* Fluency in Italian and German is essential
* Previous experience in customer service or customer support or administration is a preference
* Experience of working in technology industry would be an advantage
* Good skills and understanding of social media platforms is preferred
* Excellent communication skills
* Ability to co-ordinate and resolve a variety of customer queries
SALARY
£27,600 + bonus (15-20%, up to £4,600 pa) + excellent benefits including:
* 24 days holiday increasing after service PLUS up to 8 Bank Holidays a year
* Pension after two months – 6% contribution from the company
* 75% REIMBURSEMENT OF TRAVEL (up to £120 per month)
* Private medical insurance – FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER
* Permanent health insurance
* Gym membership (up to 50% paid for by the company)
* Life Assurance
* Free tea/coffee and subsidised vending
* Cultural and subsidised lunch AND MORE!
To be considered for this excellent opportunity please send your CV to us
Contact: Lisa Grimes
To apply for this job please visit definitejobs.co.uk.