Fault Desk Administrator – Night Shift

Night Team – Fault Desk Administrator (Part time)

A large, local client of mine are looking for confident and articulate people to join their friendly team of Help Desk Operators at their world renowned site in Poole. The successful candidate will be part of a night team who co-ordinate fixing faults on traffic signals or equipment. Looking after various contracts across the UK you will start will logging the fault through to resolution including managing/updating various customers and internal contacts, liaising with the team of field engineers to ensure a prompt and effective resolution.

The Contact Centre is operational 24/7 365 days a year, the successful candidate should be willing to work various shifts including nights, weekends and bank holidays. A shift uplift and overtime or time in lieu is also offered where unsociable and/or additional hours are worked and the team is given plenty of notice for each rolling one month rota so you can plan ahead. However you may be asked to work overtime at short notice on occasion.

What experience do I need to apply for the role?
*Excellent communication skills are essential.
*Experience of working in a team environment is essential.
*Good attention to detail along with the ability to remain calm when working under pressure is essential.
*PC skills are essential and ideally experience of using Outlook, Word and Excel is desirable.
*Previous administration and co-ordination experience is desirable.
*Customer facing experience is desirable.

You must live within a commutable distance to Poole, must not rely on public transport to get in as it is often not running for start / finish times.

Adecco are an equal opportunities employer.

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.