Maintenance Technician

Salary: £33,000 per year

JOB DESCRIPTION AND PERSON SPECIFICATION

Job title:

Maintenance Technician

Purpose:

To maintain our apartments to a high standard of repair to help create a memorable guest experience

Responsible to:

Guest Experience Manager

Location and hours:

Based in London primarily but must be flexible with requirement to travel outside London on some adhoc occasions

We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Working hours are 37.5hrs, 5 days a week.

IN THIS ROLE YOU WILL BE RESPONSIBLE FOR THE FOLLOWING;

Delivering Guest/ Customer Service

• To ensure that apartments are maintained to a high standard in time for guest arrival and that standards are maintained during the guests stay at all times

Day-to-Day Operation

• Delivering maintenance works in a timely and efficient manner
• Anticipating future maintenance requirement and proactively resolving before the need occurs
• Being on call for maintenance requests, including out of hours on a rota basis
• Ordering supplies and equipment for maintenance
• Supporting the Guest Experience Manager and Assistant Guest Experience Manager in all Health and Safety related duties including managing the company’s health and safety portal
• Supporting with refurbishments
• Carrying out PPM checks
• Be comfortable working at various sites in the working week
• Be comfortable working at times both as part of a team and on your own
• Active participation in team meetings and personal development sessions
• Be comfortable with lone working, particularly on late shifts

Knowledge/ Skills/ Qualifications

• GCSE/NVQ (including English and Maths)
• Basic levels in written and spoken English language
• Customer Service Skills
• Plumbing, Gas and Electrical trade qualifications advantageous
• Proficient with IT systems and software (including Microsoft Office)
• Attention to detail/ Decision Making/ Sales Ability/ Influencing skills and managing expectations/ Problem Solving/ (People Management)/ Flexibility/ Time Management

Experience

• Previous maintenance experience in a retail, property or hospitality environment preferred