Service Advisor

Salary: £26,000 – £33,000 per year

We LOVE recruiting for the SuperBrand Harley Davidson & we’re looking for ideally an experienced part time candidate to add to the team in this modern, stunning motorcycle dealership as the Service Advisor.

Based in the purpose built showroom, this role is at the heart of the Dealership & is crucial to the flow of the Dept, the Technicians, their work & indeed the whole Harley Davidson customer experience. We’re after a pleasant, hard working & multi tasking all rounder Service Advisor who comes from a similar role. It’s a 50/50 Customer Services / admin role. The successful candidate must demonstrate adaptability & flexibility as this role can see you under pressure.

You must be a confident & ‘in control’ capable worker; both face to face as well as via phone. You’ll deal with & juggle tricky queries that need sorting calmly & efficiently in super quick time. It’s a pressured role & this candidate must be able to cope with customers, in-house Technicians, warranty issues, diary management & be very organised.

Service Advisor Tasks include:

General service advisor: booking in motorcycles, sorting warranty admin, dealing with customers & jobs under tight time-scale conditions.
Brilliant customer care AND administrative skills.
Excellent juggling abilities as lots of diary management
Full MS word skills
Flexible & able to adapt to timescales & deadlines.
Telephone calls & all associated queries as a result of those.
Be able to follow procedures to the letter but be able to think & adapt ‘on your feet’.
An ability to use technical language & adapt to internal / external customers seamlessly.
We need a candidate who is happy & productive working in a small & effective Team & who’s great at juggling customers & colleagues whilst providing sterling customer care.

We do prefer applicants with specific Service Advisor experience but if the above experience criteria is met & a ‘can do’ attitude is evident we may look at other closely matched candidates.

A truly Front of House role in a flagship motorcycle dealership with training provided as well as Manufacturer courses.

An interest in Motorcycles would be preferred but not essential.

A stunning Harley Dealership for Manchester, this site has a fantastic vibe & a super showroom. We like to hear from staff from all backgrounds – as long as you’re exceptional & passionate in whatever your chosen role is. Massively supportive & experienced Brand & Management & a simply great place to work.

Interviews will be held in Manchester.

Full Time Hours Tues – Fri 9-5.30 Saturday 9-5 & this role could be part time at a minimum 3days per week. Salary offered would be pro rata’d.

Salary offered is slightly negotiable depending on experience.