Senior Customer Service Advisor

Salary: £29,640 per year

Senior Customer Service Advisor 

Glasgow

£29,640 per annum + Excellent Benefits 

Rotating shifts between 7am and 11pm Monday – Sunday

As a Barclays Senior Customer Service Advisor, you will act as the first point of contact for our International/Offshore clients by telephone, email, online banking and written communications in a confident, professional and knowledgeable manner at all times. You’ll also be liaising with both internal and external stakeholders on a regular basis, to resolve queries and understand requirements in order to meet their needs successfully.

Barclays is one of the world’s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

What will you be doing?

• Proactively educating customers to have confidence in using alternative channels of their choice, at times to suit them

• Exceeding customer expectations and being empowered to deal with customer requests at first point of contact

• Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives on a daily, weekly and monthly basis

• Acting with honesty and integrity and working with colleagues to create a respectful and motivating environment to attract, inspire and develop colleagues

• Personally looking after your own well-being in the workplace and that of your close colleagues, to contribute towards a culture of care

• Actively participating in citizenship activity that contributes to the wider SkyBranch Premier Community in which you work

What we’re looking for:

• Solid customer service skills and experience

• Good communicator and ability to form professional relationships

• Ability to effectively plan and organise

• Effective decision making

Skills that will help you in the role:

• The successful candidate will have a minimum of five GCSEs (including English and Mathematics)

• A good level of computer literacy and proficient keyboard skills as these are both essential skills for this role

Where will you be working?

Glasgow – New Campus

 We’ll soon be opening our new state-of-the-art campus, right in the heart of Glasgow. It will be a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one – by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.