Contact Centre Agent

***SHIFT WORK BETWEEN 9AM-2AM – 40HPW – MON-SUN***

***Can you get home from West London at 2am?***

My client, a Multimedia betting company based in West London, are seeking polite and courteous Contact Centre Agents to respond to customers in accordance with company guidelines, gambling and data protection regulations.

As part of the Contact Centre Team your Key Responsibilities will be:

* Answer inbound telephone calls, emails and chats
* Make outbound calls to customers
* Register new accounts
* Query resolution
* Achieve productivity, performance & quality targets
* Develop and maintain a positive working relationship with customers
* Operate as an effective team member
* Perform within Telebetting Operating policies and procedures
* Adhere to company policy and procedures
* Ensure compliance with telephone script guidelines and quality targets

If you’re a confident, outgoing person who prides themselves on delivering good customer service and can work within regulation guidelines then this job is for you.

If successful you will be joining a forward thinking Company who reward results and dedication.

We are an Equal Opportunities Employer, if you have not heard from us within 10 days of your application we wish you good luck in your search for employment.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.