Sales Advisor

Sales Advisor

New Store Opening!

Watchfinder is one of the world’s leading pre-owned watch retailers, catering to the needs of over 4.5 million visitors every year both online and in store. With over ten years’ experience, Watchfinder continues to innovate and redefine the market for pre-owned watches, tirelessly developing new and exciting ways for customers to buy, sell and interact with pre-owned watches from over fifty different brands. This is a rare opportunity to join a company that is changing the way the industry works, and a great prospect for someone looking for a career in the watch industry. If you are a dedicated, enthusiastic and intuitive person, Watchfinder could well be the company for you.

Core Responsibilities:

– Dealing with customers who visit or call the store to enquire or purchase.
– Dealing with online enquiries sent to the store.
– Generating positive testimonials from customers.
– Adhering to all company policies and procedures.
– Dealing with customers collecting their online orders in store.
– Liaise with online sales staff in relation to their customers who have visited the Royal Exchange
– Processing returns brought into store (for warranty or refund/exchange).
– Managing on-going “live” orders to ensure customers are kept up to date post-sale.
– Cash handling.
– Manage dressing the store every morning/packing away in the evening.
– Ensuring the store is clean, tidy and well presented.

Essential Skills, Experience and/or Qualifications:

– The ability to negotiate.
– Ability of working with Key Performance Indicators (KPI) and retail standards.
– Experience of selling a high value/luxury product.
– Results Driven.
– Problem solving.
– Highly organized.
– Multi-tasking.
– Excellent communication skills (in person, on the phone and via email).

Desirable (but not essentials) Skills:

– Experience of selling pre-owned products.
– Ability to deal with sales where a part exchange is involved.