German Speaking Sales Administrator

Salary: £30,000 per year

The ad states German + 1 other – please apply if you only speak German as also

Our client is a leading power products organisation in the UK and as a result of continuous growth over the past 15years, has a rapid expansion strategy across Europe.

We are on the lookout for a multilingual customer service advisor based at their head office in Wigan, who is fluent in German and ideally has a proficient level of at least one other European language such as Dutch, French, Spanish, Italian or Polish. The successful candidate will liaise with staff in the UK as well as customers and staff notably in Germany, Europe and the UK.

You will be:

Taking ownership of their German customer base and processes

• Translation tasks to support wider business

• Provide a world class customer experience by effectively handling customers interactions

• Interact confidently with customers across all media platforms to enhance every customer’s experience

• Primary point of contact from European customer enquiries via phone, email & video conferencing.

• Replying to customer disputes through problem solving to swiftly resolve issues and minimize customer impact.

• Daily liaising with the warehouse team and as well as courier / delivery companies

• Driving improvements to overall service

• Responsibility in driving key customer metrics to constantly improve performance Profile

• Fluent German speaker as well as excellent written German skills and at least 1 other European language (as above)

• Experience of, and passion for, delivering excellent customer service within a commercial environment

• Excellent verbal and written communication skills

• Experience in fast paced, high volume environment.

• Background in hitting and exceeding SLA’s and KPIs

• Good rapport building skills

• Empathetic, caring and an active listener

• Conscientious and efficient with an eye for detail and pride in their work

• Great as part of a team as well as working on their own when the need arises

• Flexible – willing to do what it takes to make the provide a world class experience

This is a great opportunity for a fluent multilingual person who has ideally worked in industry previously. As the organisation has a rapid expansion strategy across Europe we strongly believe in developing the people to grow in their roles exponentially within the organisation so career progression is definitely something we support.

If you are a fluent in German and at least one other language mentioned and have worked in industry for a minimum of 2 years then we would be delighted to hear from you.