Import Customer Services Clerk

Salary: £32,400 per year

Our client is looking to recruit an Import Customer Services Clerk to join their expanding busy team.

As an Import Customer Services Clerk you will be required to provide a first class, excellent customer service.

Dealing directly and developing relationships with customers by telephone/e-mail.

Consistently deliver high levels of customer service and satisfaction.

Ensure all documentation is completed in a correct manner.

Take ownership and control of shipment throughout operational process including the monitoring of intermodal daily call over and ETA check.

Liaise with customs clearance department if required.

Check customer invoice matches terms of shipment and finalise invoice.

Proactively grow business from existing customers and cross sell at all opportunities.

Candidates will ideally have a good understanding of the freight forwarding industry, competent with forwarding procedures relating to imports.

Able to work well in a team and have good communication skills

Good level of Microsoft Word & Excel