Customer Service Advisor

Salary: £26,000 per year

Here at Deichmann we are looking to appoint a Customer Services Advisor. You will join us on a full time, permanent basis and in return will receive an initial competitive Salary: £26,000per year.Ideal candidate:This is a really exciting opportunity for strong administrator with a great understanding of what great Customer Service looks like, to progress their career, with an international, successful, market leading retailer.

You must be able to problem solve and think on your feet, alongside this you will be a people person, have the ability to plan and manage a busy day to day workload and be passionate about the delivery of exceptional customer service.

You will be part of a small team who ensure the delivery of a timely, efficient, helpful and professional service to customers, through responding to customer queries relating to both online and high street sales over the phone and in writing as well as assisting with other administrative activities to support both Head Office and our growing portfolio of Stores across the UK.

You must be fully flexible to work an 8 hours shift between 8am – 6pm, Monday to Friday (whilst we are currently operating a limited service between 8.45-5.15). You must have great IT and administrative skills and demonstrate a great passion for why you enjoy / why you think you would enjoy working in a busy Customer Services environment.Key activities:

* Delivery of excellent customer service

* Satisfying the needs of all our customers, through demonstrating excellent product knowledge and customer service when responding to customer’s requests for information, advice or product related concerns

* Working as part of the team ensuring all customer calls and online requests for contact are promptly and effectively responded to

* Ensuring personal adherence to and maintaining all company standards in relation to customer services

* Delivery of individual KPI’s and supporting the team to ensure achievement of the wider team’s KPIs

Personal characteristics:

* A stand out team player

* Fantastic administrator

* A positive, flexible approach with a can do attitude

* Enthusiastic personality, with ability to work under pressure, in a demanding fast paced environment

* Customer focussed outlook, with ability to deal with all types of customer challenges and opportunities

* Strong attention to detail

* Good communicator, both verbally and in writing

* Methodical, organised and a structured approach to work

closing additional information:If you would like to join the team at Deichmann UK as our Customer Services Advisor and you meet the job requirements, please click apply. We’d love to hear from you!