Multilingual IT Support

Salary: £30,000 per year

FRENCH SELECTION UK
Multilingual IT Support – French / Italian / Spanish / Portuguese / German

Salary: up to £30,000p.a. depending on experiences + Benefits
Location: Nottingham, Nottinghamshire
At commutable distance from Derby, Leicester, Loughborough, Burton upon Trent, Grantham, Newark on Trent, Grantham, Burton upon Trent, Mansfield, M1
Ref: 342IF2

*** Fluent in minimum 2 of the following languages: French and/or Italian and/or Spanish and/or Portuguese and/or German ***
*** Experience in IT Support or Troubleshooting is essential for the role ***
*** Candidate must be able to commute to Nottingham central ***
*** Full time, office based, permanent role available with immediate start ***

VIEW JOB DESCRIPTION >: Please visit the French Selection UK website, vacancies section, search: 342IF2
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The Company:
Our client is a well-established Service provider in Nottingham.

Main Duties:
To provide Customer Service and IT Help Desk Support for international clients to answering 1st line technical support calls and troubleshooting customers problems.

The Role:
– Deal with technical related issues with customers over the phone
– Guaranty that reported problems are dealt with professionally and in a timely manner
– Provide 1st line technical support and problem fixing for end users on all systems
– Support hardware maintenance and troubleshooting the problems
– Escalate technical issues to the right direction
– Provide 2nd line technical support after a training period
– Software installation and maintenance
– Provide network support, phone system support
– Priorities between tasks to achieve SLA’s

The Candidate:
– Fluent in minimum 2 of the following languages: French and/or Italian and/or Spanish and/or Portuguese and/or German
– Fluent in English (written and spoken)
– Previous experiences in IT support, 1st or 2nd line help desk support or Technical Help Desk is required
– Troubleshooting experiences or background with IT ticketing system or IT related problem-solving skills
– IT studies or interest for IT sector is desirable
– Excellent and professional communication skills
– Desirable but not essential: Working knowledge of Office365, Exchange 2013, Windows 10, Windows 8
– Candidate be able to commute to Nottingham central by public transport (car park is limited)

Salary: £30,000p.a. – £30,000 p.a. depending on experiences + Benefits

*** Fluent in minimum 2 of the following languages: French and/or Italian and/or Spanish and/or Portuguese and/or German ***
*** Experience in IT Support or Troubleshooting is essential for the role ***
*** Candidate must be able to commute to Nottingham central ***
*** Full time, office based, permanent role available with immediate start ***

French Selection UK – The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.