Administrator

Administrator
Bolton £26,000 per year
Monday – Friday 9-5pm NO WEEKENDS

My client is an international a leader in the complex rehabilitation power wheelchairs industry. Due to their continued growth, I’m looking for an Administrator to join their close team in Bolton. You will be responsible for all incoming service and breakdown requests. Assigning service and breakdown call-outs to Field Engineers, and recording all customer call-outs on spreadsheet and update as necessary. You DO NOT need engineering experience but a desire to learn and develop is KEY!

This is a brilliant opportunity for someone who would like to develop. There will be travelling abroad as my client is a European brand.

Essential Requirements
” Resilience, determination, enthusiasm and excellent communication skills
” Negotiation skills
” Commercial awareness
” The desire and ability to work in a team environment
” Planning and organisational skills including time management
” Problem solving and decision making
” A full driving licence with a maximum of 6 points and no offences pending (on recruitment)

Job Responsibilities
” To book service and breakdown appointments with end-users over the phone.
” To schedule the service and breakdown appointments for each Service Technician on a daily basis
” Ensure all documentation is completed to the required standard, using the guidelines as determined by your line manager.
” To ensure prompt and accurate processing of customer service requests in accordance with agreed timescales and standards.
” To ensure prompt and accurate processing of spares and parts ordering in accordance with agreed timescales and standards.
” To proactively follow up on all internal orders in accordance with agreed timescales and standards.
” To ensure prompt and accurate delivery of customer orders in accordance with agreed timescales and standards, including logistics and post
” To demonstrate the appropriate behaviours in all dealings with customers, colleagues and contacts.
” Produce accurate and timely reporting of Service Technician ‘whereabouts’.
” To send out all annual ordered service letters and follow-up.
” To support the overall Management Team, e.g. by attending team meetings and contributing towards initiatives, business plans and forecasts as required.
” To feedback any competitor activity.
” Take personal responsibility of keeping up to date with changes within the market place, with our product set and the company.
” To take ownership for personal development.
” To actively support, at all times, company policy and the best practice in the area of security, with particular emphasis on the protection of sensitive customer information.

If you’re looking to develop a career or diversify this is an excellent opportunity. Full training will be given. Don’t miss this opportunity, please apply if after reading the job specification you feel this is you.

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Pertemps is an Equal Opportunities Employer