Senior MIS Consultant & Product Specialist

Principal Job Function
 The post holder is required to provide consultancy, training and support to schools in the use of Bromcom MIS to ensure effective use and improve efficiency of the systems use within the school.
 The role involves visiting schools and liaising with senior managers, Head teachers and administrative staff to raise awareness and further develop the use of Bromcom MIS.
 The post requires excellent communications skills and a sound knowledge of education.
 Past experience as Local Authority Support/Consultant will be an advantage.

Key Responsibilities
General
• To provide on-site/remote support and training in Bromcom MIS products
• To be aware of developments in Bromcom MIS and to keep up to date with educational initiatives;
• To provide technical input based on DfE/Market requirements, relating to developments in Bromcom MIS;
• To develop and maintain an effective pupil assessment process for use by primary schools covering early years through to end of year 6.
• To provide helpdesk services, when necessary
• To contribute to the development of the service to further expand into other educational establishments;
• To produce Bromcom MIS Case Studies for inclusion within the Bromcom web site for marketing purposes;
• To provide assistance with data issues that may arise and to escalate as and when appropriate;
• To document the benefits of the developing assessment strategy to all stakeholders, including teachers, senior leadership team and parents. This will be in the process of selling the assessment process and supporting the deployment and use of the developed assessment process
• To ensure a quality strategy to review and implement improvements is in place.
• To contribute to the content for our Bromcom MIS Newsletters (half termly production) for hints and tips and general information.

Relationships
• Strive to create relationships with school senior leadership teams.
• Obtain school senior leadership teams details and communicate effectively and positively all Bromcom Customer Services actions and plans.
• Ensure that in the eyes of the school senior leadership team, Bromcom are indispensable wherever possible.
• To liaise and develop links with Local Authority staff at all levels to ensure local and government targets are met.
• To contribute to the development of the service to further expand into other educational establishments.

Customer Services
• Develop our customer service experience for all schools by supporting the Bromcom helpdesk function whenever required.
• Ensure the quality of work is in line with professional standards, by checking MIS Visit reports and performing Customer Service visits and calls as required.
• Provide exceptional customer service and ensure all customers have complete satisfaction with the Bromcom Services.
• Escalate any potential customer issues and complaints to Customer Services and Product Managers as quickly as possible.

Act as Bromcom ambassador in regard to Business Development
• Use current market trends, DfE requirements to continuously improve the service offering.
• Attend presentations for sales opportunities without the need of other Bromcom staff.
• Be aware and promote the growth of the Bromcom customer base and be responsible for the retention of own school contracts.
• Perform meetings in schools for new business activity to explain the Bromcom services.

Performance
• Provide the Customer Services and Product Managers with accurate information regarding school visits, reports and customer satisfaction
• Provide an annual plan for each school for development with MIS, provide consistent reports and updates for the school as regard to progress
• Identify new opportunities for MIS development and continuously look to provide added value
• Communicate to Product Manager any issues, opportunities or resource requirements.

Project Management
• Take ownership of projects and focus on the deliverables and objectives
• Provide Product Manager with regular updates and report on any issues
• Research all possible solutions to issues before escalation

Flexibility
• Perform any other duties and objectives as required from time to time in order to contribute to the achievement of the business aims and objectives

Required Skills
• Expected to have used computers to manage assessment in primary schools
• Experience as a trainer or teacher is preferred
• Must be proficient with Office productivity tools (Word, Excel, PowerPoint) and quick to learn new computer system, with ability to utilise systems to the full potential
• Good communication skills on all levels
• Driving license and willingness to travel to present and support Bromcom’s primary pupil assessment approach