Order Processing with SAP

Salary: £26,400 – £27,600 per year

Our client an enormous Manufacturing facility on the outskirts of Doncaster are currently on the lookout for a Customer Service / Sales Admin / Order Processor with SAP.

As part of your role you would be responsible for ensuring the delivery of the highest possible level of customer service and promotion of all product sales at all points of customer contact.

In this role you will focus on being 1st main point of contact for all external customers. You will use your knowledge and experience in recommending products within the clients portfolio. This role requires accurate processing of all orders, additions and remedials with effective follow up on any queries relating to the customers orders. You will take ownership in contacting customers during and after delivery to gain feedback and offer alternatives where product availability is limited and capture any issues and provide solutions.

Key Responsibilities and Accountabilities:

* Taking incoming and making outbound calls to customers and business colleagues to establish requirements and action all requests.

* Accurate processing of all orders and quotes received via various media

* Providing customers with any assistance in relation to their orders this to include, but not an exhaustive list, scheduled delivery dates, status on orders, cut off times, delivery dates, amendments.

* All orders received to be complete and in production, in line with department KPI’s.

* Recommend and provide support on products across all our range.

* Accurate information on order confirmations, this to include any information that you have changed in relation to orders from telephone conversations before sending the document out.

* To explore across all the range product availability when stock shows obsolete or out of stock and discuss with relevant departments prior to discussing with customers alternatives on offer.

* Ability to overcome any objection in a professional manner and meet/exceed the customers’ expectations.

* Plan, prioritise, monitor and complete workloads to ensure both quality and quantity standards are achieved and any issues communicate to your line manager.

* Dealing with customer complaints by collating accurate information, and discussing with your reporting line to decide what appropriate course of action is required, to bring the matter to a full and final conclusion and keeping your customer in the loop throughout the decision making process.

* Monitoring and reducing the number of order entry errors in line with the department KPI’s

* Pro-actively calling clients after goods received to gain feedback and collate information to discuss with relevant areas within the business.

* Work effectively with the Senior Customer Services Administrators to ensure the department runs efficiently.

* Discuss Marketing and promotions with customers to ensure they are fully aware of what is available and administer any requirements to support our sales drive.

* Achieving all objectives set within your role.

* Attend any training identified, both internal and external, to help and support you within your role

* Offering support and advice on our web ordering KBB system and encourage customers to use the system.

* General administration duties inc: Filing, archiving, photocopying faxing etc

* Checking and monitoring reports within SAP to advise customers:

From comparing this position to other Order Processing salaries and benefits within the region the client is prepared to pay the top end salary wise for the role. If you ahve used Sap and been a Sales Administrator Customer Serevoice Admin, Sales Order Processor Sales Co-ordinator previously and have used SAP then we want to hear from you immediately.