IT Support Coordinator

Salary: £26,000 per year

We have a new opportunity for an IT Support Coordinator to join a company in Totton that specialise in providing equipment to the NHS and private clients.

This is a temp to perm role working Monday to Friday 08:30 – 17:00 with an hourly Salary: of £26,000

You will support the company’s help desk activities and report to the IT Service Delivery Manager.

Main Duties:

Opening service tickets and routing calls per department procedure
Acting as first line response for Data / IT / Development
Monitoring incoming Help Desk requests / emails
Resolving appropriate Help Desk requests
Obtaining a precise description of the problem and the circumstances under which it occurs
Devising a resolution or possibly a workaround until a permanent solution is found
Seeking advice or assistance from colleagues
Assigning Help Desk requests to appropriate team members
Any other duties that your manager feels are within your capabilities and skill setCandidate Requirements:

Have excellent communication skills, both written and verbal.
Customer service experience.
Good telephone manner
Proficiency in MS Office Suite – in particular Excel and Word
The ability to problem solve
Team player
Excellent organisational and time management skills.Company Benefits:

Free parking
Life assurance
25 days annual leave plus optional 5 days unpaid
Staff benefit scheme – 200+ discounts for retailers and leisure outletsIf this sounds like a brilliant opportunity for you please or contact Rachael at the Southampton branch for more info!

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.