Credit Controller / Query Management

Salary: £26,000 – £29,250 per year

My client are an industry leading business currently looking for someone to come in on a long term temporary basis to manage queries and disputes within the credit team.

Duties:

Contact customers with an initial email within 24 hours of receiving the case. To communicate with customers professionally with regular updates, up to the time of query and dispute resolution. This will lead to improved customer satisfaction and confidence of how the business cares about customer relationships.
Prioritising and clearing queries and disputes based on age, value of debt and cash flow value.
It is important to fix the source of the problem to prevent reoccurrence, which may involve working in collaboration across different functions.
Take priority action to clear the Credit Log. Record full, partial or credit & rebills on the Credit
Log them and then carry out a quality control check to ensure integrity of entries by various users before processing through SAP.
Responsible for undertaking complex account reconciliations.
To issue copy invoices, statements of account and copies of supporting

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INDCC