Services Product Manager
Full job description
Agilitti Recruitment Solutions Ltd
Salary: £72,000 – £78,000 per year
BUSINESS TITLE: Services Product Manager
ACCOUNTABLE TO: SWAN Delivery Director (Portfolio)
LOCATIONS: Home based
Summary
The Scottish Wide Area Network (SWAN) Programme is a Scottish Government facilitated initiative. SWAN is a single supplier framework contract allowing the provision of WAN connectivity and associated services to the public sector in Scotland.
The SWAN Services Product Manager is primarily responsible for the SWAN Product Roadmap and Lifecyle management with a view to the development and introduction of new products and services that are in line with the contract, Capita strategy and operational capability.
The role of SWAN Service Product Manager is to closely manage customer requirements and expectations in the development and introduction of new services within the contract. The role will also be responsible for ensuring that all service, operational and sales components are in place at the time the product is launched and reviewed throughout the life of the service.
The SWAN Service Product Manager will be responsible for the continual review and improvement of all existing products and where appropriate the decommissioning of services. To achieve this, the Service Product Manager must steer and coordinate the relevant resources within the business, suppliers, partners and customers to ensure that the capabilities are created and remain relevant and of value to the SWAN members.
In addition to working closely with the SWAN Authority and the wider SWAN customer based, the SWAN Service Product Manager will maintain ongoing working relationships with technology vendors, service providers and internal Capita product management teams.
Person Profile
* Demonstrable knowledge across a broad range of technology fields
* Personal integrity that builds trust and confidence in clients and colleagues
* Confident and personable with strong inter-personal skills, able to communicate effectively and compellingly at all levels of an organisation, through a variety of different methods (including verbal, written and presentation)
* Listen, engage and discuss appropriately (consultative, not afraid to challenge, positive and persuasive without the need to preach)
Key Responsibilities
* Increase Customer Confidence by re-introducing a dedicated Services Product Manager
* Introduction of a new Service Product Management process.
* Ownership of the monthly SWAN Product Review meeting
* Provide leadership and direction around the technology, take responsibility for the Product roadmap and the qualification of new product development.
* Steer and coordinate resources and establish clear deliverables, timelines and outcomes that benefit SWAN and the members and ensure that the capabilities are created and remain in place
* Provide greater control of EoL Lifecycles and enhanced budget forecasting.
* Mitigation of devices going end of support whilst operational – ensuring our core and regional networks are fully backed off and supported.
* Act as a conduit between the customer, 3rd party vendors and internal Capita divisions e.g. SWAN SMT, Pre-sales, Commercial, Marketing, Service and Operations.
* Be the ‘Go To Person’ for advice and guidance on SWAN Products and Services.
* Demonstrate a strong understanding of the key stages in product development to ensure new services are aligned and integrated with the wider business and its processes
Key Skills
* Strong understanding of the IT and networks market, along with a view of developments towards cloud and digital. Good understanding of technology trends and how they affect Capita and our customers
* Proven and demonstrable product experience, in a similar organisation
* Able to work autonomously aligned with broad direction
* Outcome driven against targets, strong focus on execution, “getting things done”
* Able to manage competing priorities for own and team’s work activities to deliver against agreed priorities and deadlines, escalating if required
* Extensive experience of delivering solutions and proposals to address complex opportunities
* Proven leadership capability and able to inspire teams.
* Flexible, able to travel, and stay away from home when required
To apply for this job please visit definitejobs.co.uk.