Service Controller

My client is a leading construction company who are looking to add to their back office team. The duties of a Service Controller are as follows: –

To assist in the electronic scheduling, allocation and dispatching of work to all operatives.
To contribute to the development and implementation of new and innovative ways of working in all aspects of Construction services with the objective of increasing effectiveness, efficiency and eliminating waste.
To contribute to Construction Services achieving Best Value, including fundamental best value reviews and performance plans.
To liaise and work with the System and Development Officer on technical/training issues in respect of mobile working technology.
To assist in the delivery of the clients’ Delivery Plan, the Housing Revenue Account Business Plan and the clients’ Stock Maintenance Performance Management Plan.
To ensure that Health and Safety legislation and good practice are complied within Construction Services.
To assist in the administration of the computerised Vehicle Tracking System.
To ensure that clients’ Financial regulations and standing orders are complied with.
To assist in gaining and retaining accreditation of the Construction Service of Investors in People.
To assist in responding to board enquiries regarding works carried out by the service.
To contribute in the future development of mobile working.
To assist in reviews of protocols relating to work scheduling and associated activities.
To assist in the monitoring of performance against Key Performance Indicators.
To use work scheduling software in accordance with training.
To process and despatch all cyclical service appointment letters.
To administer the scheduling/re-scheduling where necessary, and allocate all work in relation to cyclical orders.
After appropriate training to receive calls directly from tenants; analyse information and liaise with other staff members to resolve complaints and enquiries. (It is envisaged that this duty will happen in the latter stages of the apprenticeship when the post holder has gained experience in the office)
To liaise with Repairs Hotline to ensure emergency repairs are completed within timescales.
To assist the Transport and Depot Manager with:
a) The issue of vehicle keys, parking permits, fuel cards and tracker fobs,
b) Scheduled vehicle safety gate checks,
c) Updating of databases eg vehicle utilisation records, fuel use, servicing records,
d) Scheduled Depot Health & Safety checks.