Telephone Appointment Maker

Telephone Appointment Co-Ordinator

Our client is looking for a Telephone Appointment Maker on a temporary to permanent basis to work from their offices in Lichfield.

Duties will include:

* Contact existing customers by telephone using the Company data base to arrange appointments (target – 3-4 appointments per day)
* Contact new customers by telephone using a variety of information to include newspaper cuttings, surveyors Dictaphone tapes and information from the internet, with a view to making appointments.
* Maintain and update telesales data bases.
* Update All Customers data bases when appointments have been made, taking the information from the office diary.
* Liaising with the Surveyors and assisting them in co-ordinating their appointments.
* Compiling the literature packs.
* Follow up the literature packs using the Telesales data base.
* Advising on levels of literature packs and leaflets to ensure that supplies do not deplete.
* Typing labels and despatching literature packs.
* Assist the office with incoming telephone calls. Taking messages and logging into the telephone book. Assisting as necessary with passing the calls on to the relevant person.
* Answering the door to visitors and responding accordingly.
* Washing up duties. Tea/Coffee making.
* General office tidying.
* Any other duties as requested.
* To work as a team and have a positive approach, paying attention to detail and accuracy at all times.

Essential for this Position:

* Computer Literate
* Cold Call Telephone Skills
* Database Experience

Please apply with your C.V

Please note that there is a possbility that this position will go permanent after completion of a sucessful (temporary) period.

Hours will be covered over a 2 day period between Moday – Wednesday.