Business Operations Manager

Salary: £42,000 per year

My client is a West Midlands based provider of a wide range of manned security solutions, servicing a diverse client base. They are holders of SIA approved contractor status. I am currently working in partnership with them to appoint an industry experienced Business Operations Manager. The Business Operations Manager is responsible for supporting the daily operational activities of the company by providing support to the Operations team, Control Team, and Events Team. The role includes business development in terms of supporting clients’ requests for new services. Also supporting tender applications and fulfilment of tenders from an operational delivery aspect. The Business Operations Manager deals with the operational delivery of services from both an internal and external perspective. This position will develop, commission and review operational policies and procedures. 

An overview of the Business Operations Manager’s duties 

• Development, review and implementation of Uniguard operational procedures across the departments. 
• The Creation of an Operations Manual in line with the Company’s changing business needs and requirements. 
• Integration of Timegate into the operational procedures of the Company. 
• Taking responsibility for delivery of service to designated contracts. 
• Identify and address problems and opportunities for the company before they arise. 
• Assisting the General Manager with operational issues and resolving them in accordance with the Company’s policies and procedures. 
• Help coordinate induction days and instigate a recruitment process for the recruitment of new staff. 
• Assist in the selection and recruitment of staff including arranging the onboarding of new staff, identifying future hiring needs and developing job descriptions and conducting interviews to fill open positions. 
• Assisting in organising staff training and site inductions for staff. 
• Respond to staff issues and concerns by identifying solutions and responding to emergency incidents. 
• Dealing with disciplinary issues. 
• Oversee handover process with the control room operators for their night shift 
• Providing excellent customer service and maintaining relationships with clients, suppliers and other stakeholders. 
• Attending client review meetings on service delivery. 
• Visiting sites to carry out risk assessments, assignment instructions and review of operational delivery. 
• Carry out monthly security officers check onsite both announced and unannounced. 
• Review current contracts to identify correspondence needed and respond appropriately via email and telephone. 
• Assist in the production of weekly, monthly, and quarterly reports on operational performance. 
• Generate and produce incident reports and compliance reports for clients, suppliers, internal and external stakeholders 
• Liaise with finance to resolve queries and discrepancies in hours and/or timesheets etc. 
• Maintain integrity of data held in the Timegate system. 
• Generate new leads wherever possible. 
• Always look to explore ways of increasing business. 

For this Business Operations Manager role candidates should have a well rounded knowledge of operational matters within the manned guarding sector, have strong relationship building skills, be energetic and enthusiastic, have business acumen skills with an ability to spot opportunities for additional business income and be IT literate. Exposure to and knowledge of the sales function would be beneficial.

Salary £42,000

We do try to reply to each application personally, however as you can appreciate we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore if we do not contact you within seven days your application for this particular role has not been successful. However we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers.