Auditor

Salary: £26,000 – £36,000 per year

Job Title: Auditor

Salary: £26,000 – £36,000per year 

Location: Tonbridge Kent TN9 1PP and Hybrid

Industry Sector Insurance 

Type Full Time Permanent

Review claims and associated call recordings and portal messages, as appropriate, to assess and score claims handling and customer journey

Propose design improvements to above and deliver them in conjunction with the Claims Team, Directors, Business Improvement Team, IT and MI Management Team

Develop reporting formats for sharing with external parties

Clearly highlight training needs from audited cases

Develop summary MI report in conjunction with the MI Manager to report monthly on Audit findings

Review and develop Trinity’s Audit capability across all Household claim perils, Home Emergency, Legal and Motor claims

Manage Claims Journey Audits each calendar month, providing immediate feedback to SMT during the month as issues arise and reporting full results at month end

To contribute to the overall development of the business in conjunction with the Head of Claims and the Senior Management Team, including meeting existing and potential clients

To undertake any individual or team task or activity reasonably requested and in line with the company values

Ideal experience

Skills required

Time management and organisation skills

Tact and assertiveness when dealing with internal colleagues and SMT

Excellent verbal and written communication skills

Drive / motivation

Helpfulness and a passion for raising quality standards across the business in both technical accuracy and customer service

High energy levels

Positive approach

Team player

Drive and enthusiasm for meeting targets

Empathy and understanding

Confidence and a professional attitude.

Experience / knowledge

5 – 10 years in an insurance claims handling and/or claims supervisory role

Knowledge of Household Policy Structure, covers and £limits/excesses

Qualifications

Good standard of secondary education or equivalent knowledge and experience