Medical Receptionist / Clinic Coordinator

Salary: £30,000 – £33,600 per year

High profile clinic looking in Central London are looking for a Clinic Coordinator to join their busy team.
The purpose of this role is to coordinate the patients, clinicians and nurses. This role is based at the reception desks in the main waiting area on the ground floor and in the surgery waiting area in the basement.

JOB ROLE: Clinic Coordinator

COMPANY: Private Medical Clinic

HOURS: Full time

SALARY: 26k-28k

LOCATION: West End, London

CULTURE: Professional, VIP clientele

BENEFITS:

• 28 days holiday
• Occupational pension scheme
• Private health insurance
• Private dental care

DUTIES INCLUDE BUT ARE NOT EXCLUSIVE TO:

• Meet and greet patients and ensure all the patient’s needs are met while visiting the practice
• Liaising with Surgeons, Optometrists, Nurses and Patient Care Coordinators to ensure the smooth running of the patients journey within the clinic
• Managing and coordinating multiple complex diaries of 8 Optometrists and 4 Surgeons.
• Initial point of contact and gatekeeping for all patients, daily vendors, visiting clinicians and contractors
• Fast-paced multi-tasking, completing tasks quickly in line with protocols and appropriately responding to priority situations
• Dispensing eye drops – full training given to achieve Level 2 Dispensing Assistant Qualification
• Coordinate the running of surgery to include organising patients’ transport home and application of eye drops after surgery
• Taking payments and processing refunds on several databases
• Gathering feedback from patients via questionnaires, testimonials and electronic methods
• Keeping clinic areas clean and tidy and of an excellent standard
• To complete all relevant administration including scanning patient information, booking appointments, preparing templates, updating patient databases and making sure legal documents are submitted correctly
• To play an active part in the maintenance of a supportive learning environment within the clinic
• Opening and closing of the premises
• Run external surgeons’ clinics including liaising with their offices regarding booking appointments, payments and dealing with enquiries and complaints
• Helping less able patients to access clinic and anticipating individual needs
• Must assist all other teams where necessary.

SKILLS, EXPERIENCE AND ATTRIBUTES REQUIRED:

• Reception / Coordinator experience preferred
• Exceptional customer service skills
• Excellent IT skills
• Professional, flexible and hard working work ethic

If this company and position appeals to you then please apply your CV on-line or if applying via the OA website please send to me directly

This opportunity is being advertised by the Office Angels West End team.

Thank you for your interest in this role. All successful applications will be contacted within 5 working days. Due to the high volume of applications we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly.

If you have not heard after 5 working days then unfortunately we were unable to consider your application on this occasion.

Office Angels West End branch look after roles in the following locations and all areas in between: Oxford Circus, Oxford Street, Covent Garden, Tottenham Court Road, Euston, Regent Street, Piccadilly, Leicester Square, Camden, Bond Street, Marble Arch, Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill, Paddington, Hampstead.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.