Centre Manager – Site Office Manager

Salary: £32,400 – £36,000 per year

Site Manager – Centre Manager: Sales, customer service, relationship management – renewals – Business to business – client experience (You will be supported by a fab Regional manager with 20 years in the sector) 

Operational building management – Targets – professional – personality driven with genuine energy and motivation!

Cracking basic salary plus 25% bonus, holidays, full time, site based.

Location: Rochdale

A Superb well established UK wide business offering site managed offices and work spaces, industrial units to various size of businesses.

Your role on site will be to retain customers, manage renewals, ops, the building in general and make sure occupancy is at the highest level possible through proactive, creative sales and viewings.

Superbly well backed business that is stull thriving post pandemic and growing and expanding its sites and unites every week!

A live June 2022 vacancy – Start ASAP

Who are we looking for?

• Personality, sales, pro activeness, trust, hard work, great face to face and a passion for customer service and experience
• You’ll be from any face to face background – we have had someone superb from a phone shup team leader role
• We have had a Gym Reception Manager
• A Junior Building manager
• We have had someone who managed multiple sites
• All of them were down to earth, strong communicators and were confident face to face and had a great sales streak and passion for customer experience
• You will own the site and love and nurture it and make it as profitable as possible

Commercial

• Proactively develop and maintain effective relationships with Customers, Teams, Partners, Suppliers and agents and brokers.
• Ensure that all vacant units are in a ready to show/occupancy condition at all times.
• Achieve lettings at price levels and on such terms as required to meet Centre sales and profitability objectives, follow up and closely monitor all current prospects in line with company policy and the pricing model.
• Ensure awareness and understanding of the Centre financial goals and objectives, identifying and minimising risk and striving for cost savings.
• Ensure effective management of internal budgets and resources, taking accountability for Centre performance and success.
• In conjunction with Regional Industrial Managers and Marketing, arrange and organise any PR and promotional events, including Networking Hub events, catering, guest lists and follow up.
• Implement marketing programmes and activities, including maintaining up to date competitor analysis, as developed by Managers, Regional Managers and the rest of the Leadership Team.
• Provide ideas, recommendations and feedback to the Regional Manager on sales, advertising and promotion effectiveness and potential new programmes or media.

Customer Experience

• Ensure that all customers receive a timely, comprehensive and continuing choice of services and procedures.
• Monitor and manage Customer satisfaction through retention and additional business.
• Ensure the timely and appropriate management and resolution of all Customer issues and/or complaints.
• Ensure office equipment and services are adequate to meet Customer demand and kept in good working order, where applicable. 
• Control purchase of all supplies required by the Centre, both for Centre consumption or onward re-sale to Customers.

General

• Control Petty Cash.
• Manage all billing input to ensure accurate statement and billing reports.
• Ensure that all invoice monies are collected and banked in accordance with Company policy and advising the Regional Manager where a problem may arise.
• Through the Regional Operations Manager and the Centres Maintenance Operative, ensure proper repairs and maintenance of the building, monitoring progress and ensure work is carried out as per the planned property maintenance schedule organised by the Facilities and Operations Managers.
• Control cleaning contracts and ensure that the contract costs and performance are consistent with Company requirements.
• Ensure security monitoring systems are fully operational including any security guards and security systems and awareness of emergency procedures established for each Centre and for situations such as fire, bomb alert, security etc. in line with the Business Continuity process.

• Ensure competent operation of company IT systems, including invoicing and CRM systems, in order to produce financial documents such as invoices, maintain an up to date contact database and produce timely and accurate and functional reports in line with company requirements.

• Any other duties reasonably required by your line manager.

A wonderful company, fab Regional Manager with 20 years’ experience in this sector and very flexible! Looking for a starter asap with