Receptionist / Telephonist / Front of House Host

Receptionist / Telephonist / Front of House Host

Varied, busy and fast-paced role with combined administration / PA duties for corporate firm
Monday-Friday 8.30am-5.30pm with 1 hour for lunch
12 month fixed term contract with possibility for extension / permanent opportunity thereafter
Birchwood / Warrington with good transport links or free onsite parking
£26,000 per year

Our client, a dynamic, vibrant and forward-thinking consultancy, currently requires a confident, well-presented and outgoing front-of-house Receptionist to take on a varied, busy and responsible role in a fast-paced but friendly team. Initially offered as a 12 month fixed term contract to cover maternity leave (but with the possibility of extension thereafter dependent on attitude and performance), you will need to be an enthusiastic and proactive individual who wants to take ownership of a pivotal ‘meet and greet’ role as the company’s first point of contact with key clients. The purpose of your role will be to deliver world-class customer service and provide efficient administrative support to a busy office environment.

As such, you should be someone who demonstrates a flexible, hard-working approach and takes pride in ensuring an outstanding customer experience on every encounter. You will also need a good standard of education and a minimum of 12 months’ experience as a front of house receptionist, telephonist or customer service professional.

Job Description
Key duties of the role will include:
• Delivering an incredible customer experience to all who visit or contact the company
• Providing first-class services to customers and responding to their needs
• Presenting a professional, enthusiastic Reception service as the company’s representative
• Dealing with incoming and outgoing post, emails and correspondence
• Answering incoming calls, taking messages and handling enquiries
• Undertaking administrative duties to support the HR Manager
• Providing general office support including data entry, word processing, maintaining spreadsheets and databases, producing reports, filing, faxing and photocopying
• Maintaining an awareness of staff and visitor movements in and out of the building
• Maintaining the meeting room diary, booking appointments and organising catering
• Booking travel, accommodation and couriers
• Maintaining office equipment (printers, photocopiers etc.) and ordering stationery
• Ensuring a tidy, well presented reception area at all times

Person Specification
Suitable candidates will need to demonstrate the following skills, experience and/or competencies:
• Ideally educated to degree level or equivalent, with a high standard of all round education. As a minimum, candidates should have at least 5 GCSEs at Grades C or above including Maths and English.
• A minimum of 12 months’ experience in a front of house Receptionist role with responsibility for delivering exceptional customer service at all times
• First-class oral and written communication skills, including an expert telephone manner
• Professional, corporate and well-presented approach
• Competency in MS Outlook, Word and Excel
• Reliable, flexible, committed, extra-mile approach with bags of initiative
• Enthusiastic, positive, cheerful and outgoing persona

The salary offered is £26,000per year with 25 days holiday. The post is for a period of up to 12 months as a fixed term contract to cover maternity leave. Hours of work are 8.30-5.30 Monday-Friday with 1 hour for lunch. Free parking is available on site.

Applications
Please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days and should be ready to discuss your application in more detail. Unfortunately due to the volume of applications we expect to receive, we cannot respond to every applicant and should you not hear from us within this time you should presume your application has been unsuccessful on this occasion.

Grassroots Recruitment is acting as an employment agency and an employment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.