2nd Line Help Desk Support
Full job description
Education Support Professional Ltd
Salary: £30,000 – £36,000 per year
Excellent customer service orientated Support technician/helpdesk officer is required to provide 2nd line support to schools. You will be responsible for providing a high level of telephone, Internet and off site support for cutting edge communication software products used in schools and colleges across the UK.
The company is an award winning, market leader with ISO accredited. They are a very well established growing company with their software in thousands of schools.
Your key responsibilities will be to: provide client technical support, provide remote installation configuration and set-up services, provide remote training services and support administration.
You will need experience of using desktop/server computing, database technologies, internet/cloud base application, mobile apps and internet securities. It is also an advantage to have Microsoft.Net product set, web creation tools, web hosting technologies, ITIL/PRINCE2 methodology, communication technologies and strong commercial/negotiating skills; capable of building relationships.
You will be required to work individually and in a team to deal with all levels of support.
To apply for this job please visit definitejobs.co.uk.