Technical Advisor (Construction)

Technical Advisor ( Construction )

The Role

To provide excellence in dealing with technical and dispute resolution for the product range to the customer base. Proactively providing essential feedback and support to all relevant parties to get it right first time. Liaising with External and Internal teams to eradicate anomalies efficiently and effectively. The main roles and responsibilities will include…

• Continually seek to understand customers’ needs, so that we may improve the level of our services to exceed their expectations
• Deliver advice in a polite, positive and friendly manner to instil customer confidence.
• Maintain a comprehensive technical knowledge, whilst understanding and promoting the best practice for the use of our products.
• Influence the development and quality of products by imparting information to all relevant departments.
• To assist with the maintenance of records and files in accordance with the requirements of Quality Assurance Management system.
• Keep up to date with all the relevant Standards and Regulations relating to the specification and use of oproducts.
• Adopt an innovative and practical approach to problem solving.
• Assist with the preparation and presentation of lectures, demonstrations and training sessions.
• To assist the Sales team in the resolution of customer disputes.

Technical Advisor ( Construction )

The Candidate

• At least two years in a customer facing environment with clear evidence of negotiation skills, dispute resolution and relationship building.
• Preferably have a construction related qualification or extensive construction industry experience.
• Must have excellent customer service skills
• Thorough understanding of Customer facing issues and dispute resolution
• Must be able to demonstrate excellent customer service, with good written and verbal communication skills.
• Good basic PC skills and an understanding of Microsoft Word, Excel and Outlook.

The Company

Our client is a leader in their field and a well known name in the construction industry. Due to expansion they are currently looking to add additional members to their technical team.