Transport Shift Manager

Salary: £54,000 per year

As a business, Hermes is driven by our four values of Do the right thing; Dare to be different, Strive for more and Be Customer Obsessed. We run our business by these values and they are reflected in all of our roles. 

Job purpose:
Working out of our Nuneaton Hub, the role of our Transport Shift Manager is to assist in the management and performance of the shift operation, covering all days of the week within rota patterns. You will be responsible for managing a team of Transport Supervisors and drivers, driving their development and the continuous improvement of the Transport operation, delivering great service at optimal cost.

About the Role:
Reporting in to your Transport Operations Manager you will ensure the Transport Supervisors work effectively and in a timely manner to despatch and conduct effective driver debriefs. Our Transport Shift Manager role comes with a lot of responsibility as you will manage a Transport operation dispatching 100,000’s of Parcels per shift through our primary network in peak periods and up to c800 B2C collections weekly

You will support the Transport Operations Manager to develop a peak plan in line with forecasted volumes and or changes in automation to meet financial and resourcing needs and promote a culture of accountability and drive consistency to ensure the delivery of excellent operational standards

You must be able to lead by example in creating a high-performance people orientated culture/ employee engagement/ Carrying out regular individual 121’s, performance reviews and team meetings with team

Experience/Qualifications:

CPC National Qualification.
Good Maths and English skills written and verbal
PC Literate
Full current driving licence
Extensive knowledge and experience of operational processes and practices, particularly Transport operations
Proven ability to build business knowledge and translate into working practices and procedures
Must be able to work on own initiative in a pressurised environment
Be able to use internal systems, e.g. Isotrak, TMS and Tachomaster
Strong analytical skills
Experience of leading a high performing team
Motivational Leader, supporting staff to self-develop
Influencing through dataResponsibilities:

Accountable for H&S and quality audits including risk assessments and safe systems of work in the Hub
Standing in for the Transport Operational Managers if needed with meetings/annual leave
Responsible for overall shift performance, compliance, client service levels, health and safety, employee engagement.
Accountable for sending detailed shift reports, root causing failed KPI’s supported evidence and an action plan to improve
Must have strong analytical skills, be data driven and use data to influence, challenge and drive performance and complianceBenefits:

Bonus
26 Days Holiday entitlement + Bank Holidays
Opt in benefits
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