Senior IT Engineer – Msp

Salary: £30,000 per year

£25,000.00 to £35,000.00 depending on experience.

Profit share scheme.

25 days holidays + Bank Holidays.

A growing IT Consultancy are now keen to appoint a motivated and ambitious Senior IT Engineer with experience from the Managed Services Sector.

The company prides itself on providing Pro Active IT support and consultancy. Their target market are clients that know the importance of IT systems and as a result are prepared to pay for better service. Their aim is to be known as the best IT provider in the area and to be considered the best in their field and to have an outstanding reputation their team are proud to be a part of it.

ESSENTIAL SKILLS & EXPERIENCE TO APPLY

MSP background.

Network experience.

Minimum of 5 years IT experience.

Project management skills.

Manage a project to completion and on time.

Excellent fault-finding skills on complex systems.

Server migrations and installations – Physical/Virtual and Azure hosted servers.

In-depth fault – finding knowledge of Servers, Azure, Cloud migrations, Networks

Excellent understanding of Group Policy, DNS and DCHP fault finding

Dealing with WAN, remote connectivity, VIOP systems, VPNs and network security

Firewall/Network installations and fault finding (Sophos, Cisco)

Microsoft SharePoint and Teams migrations

Knowledge of Cyber Security best practices

Dealing with customers – customer service skills

Active directory

Fault tolerant networks

Windows Desktop operating systems

Cloud Services – Microsoft 365, Backup solutions, Disaster recovery.

MS Exchange 

MS SQL Server

Terminal Server

Hardware build and Installation

Experience in providing IT support services to a broad customer base.

Supplying hardware and software specification

Providing support to service desk

Supporting Office365, OneDrive, SharePoint

THE ROLE

Reporting to the Operations Director, your role will involve the following:

• Implementation of new projects including Servers, Networking devices and Firewalls.
• Provide Level 2 problem escalation, support and troubleshooting within company SLAs.
• Backfill to Level 1 support when needed.
• Create and maintain technical documentation operational runbook, standards, and supporting documentation.
• Ensure compliance of all solutions to established security guidelines, approved standards, and approved company policies.
• The go-to person for other engineers to go to.
• Management of Active Directory.
• Patching of client networks. 
• Ensuring all client’s technical information is documented and kept up to date.
• Highlighting of any areas where replacement equipment is needed.
• Ensuring all software purchased licensing is recorded and maintained.
• Outstanding communication with your team and our clients.

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* Keep abreast of current technologies and suggest where our clients could benefit from these technologies.

* Perform miscellaneous job-related duties as assigned by a partner.

* Work extra hours to meet deadlines, as required and where reasonable.

* Ensure that a high level of customer service and support is provided to all external customers.

Please.

The Clever Fish Recruitment review all applications. However due to the high volume of applicants we receive, unfortunately we are not always able to respond to every applicant individually. If you’ve not heard from us within 5 working days, on this occasion your application has not been successful.

The Clever Fish Recruitment is acting as an Employment Agency with regards to this vacancy. As an Equal Opportunities employer, we welcome applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability, or age. All applicants are considered based on their merits and abilities for the job.

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