Facilities Manager

Salary: £46,080 – £61,440 per year

Facilities Manager – Bratislava – to €60k plus package

A well known Facilities Management Service Provider is urgently seeking an experienced FM to join them on their client site in Bratislava. You must speak fluent English and Slovakian and have a track record in managing both Hard and Soft services with particular focus on providing a five star customer experience.

Full responsibility for all aspects of operational and tactical facilities management delivery within your area of responsibility in accordance to contractual obligations.
Ensure complete adherence to contractual obligations, specifications and requirements, client and company KPIs & SLAs. Ensuring complete adherence to Statutory and Mandatory Legislation compliance in Health & Safety and Environmental legislation and all customers policies and procedures.
To effectively manage within financial and commercial targets, ensuring all margins are controlled and managed within the parameters of agreed budgets.
P&L accountability for area of responsibility
To proactively manage WIP & debt implementing processes to control, audit and govern all contributing factors ensuring conformance to contract, sector and company objectives.
To continuously develop and improve the quality of the services provided, in accordance to company and client objectives.
To provide inspirational role-model management and leadership at all levels, acting by example.
To effectively organise and manage staff payroll and systems.
To recruit, induct, train, develop and motivate your team, creating internal succession and business continuity plans.
To manage all aspects of people management, including conflict, grievance and disciplinary in-line with company process and policy.
To produce business management information reports as determined for customers.
To Leverage diversity and inclusion and inspire others to do the same.
To be up to date with industry innovations appropriate to the contracts managed and future growth.
Taking direct responsibility for the Health and Safety of yourself, your team and others who may be affected by work activities.
To continuously build organisational capacity for now and the future, ensuring the company remains fit-for-purpose, competitive and well placed in the market.

Main Duties and Responsibilities

Health, Safety, Environmental and Quality

Ensure strict adherence to all processes and procedures; not limited to but including; Company Documentation, Work Instructions, ISO Processes, Coshh Assessments, Risk Assessments and Method Statements.
Ensure that all aspects of Health and Safety are covered and the correct documentation is held, as well as ensure the site meets statutory compliance regulations
To act as responsible person for Asbestos, Legionella
The safe elimination of waste in all it’s forms.
Ensure that Changing Attitude Towards Safety is complied with and target reporting is achieved.
Completion of regular Audits relating to all areas of responsibility.
Creates a safety culture that looks for continuous improvement.
Completes all business reporting in a timely manner
Maintains good record keeping at all times

Customer Relationship / Stake Holder Management – Wins with Customers

Drives customer / stake holder satisfaction by managing expectation and delivering to contract.
Spends time with clients and customers building reliable, trusted and credible relationships.
Ensures internal and external quality standards are met and exceeded.
Creates an industry leading experience throughout the customers relationship lifecycle.
Acts as a trusted advisor.
Exceeds customer expectations through the consistent delivery of quality services, products and systems.
Uses insights to anticipate future needs and collaborates with customers to develop innovative solutions.
Builds industry leading quality to create value for our customers.

People Management and Leadership

Provide inspirational role-model leadership
Demonstrated Integrity
Interacting with others in an open, honest, respectful and fair manner
Upholding clear, ethical standards.
Recognises and reinforces ethical behaviour in others, promoting integrity

Attracts, Develops, and Engages Employees
Creates a working environment that attracts employees
Clearly communicates expectations about results and behaviours
Provides timely feedback regarding objectives and development
Provides a range of resources to support ongoing development of employees
Communicates a compelling vision for the future that motivates employees
Implements programmes and processes that increase overall employee development, engagement and retention.

Drives Accountability
Communicates clear expectations, responsibilities and measurements
Engages with employees to identify solution
Uses candid feedback to drive behaviours to start, stop or continue them
Enables and supports others to make decisions and take responsible risks
Hold others accountable for contributing and achieving results
Evokes consequential management as and when required in accordance to company policy and procedure
Supports employees decisions in the face of uncertainty
Creates a culture of accountability in which people take ownership for results
Builds a culture that increases delegation and responsibility at all levels
Encourages empowerment in a controlled environment

Review and update teams job descriptions and objectives as and when required.
Effective Communication
Demonstrates active listening skills
Uses a range of communication styles and methods to convey information
Prepares information in a manner that meets the needs of the audience
Adapts communication styles in response to varying situations, groups and cultures
Frames issues to encourage open dialogue
Socialise ideas protectively to generate support
Encourages and informs others to ensure the desired outcome
Recognises and engages key influence networks to build sponsorship for change
Leverage’s others as lead influences

Commercial and Financial Management Control

A full and in depth knowledge of the customers NEC3 contract
Implement control and management mechanisms to ensure trading performance remains in-line with the contracts commercial and financial targets and budgets.
Ensure working practices are monitored and reviewed regularly leveraging the most productive, ergonomic and efficient practices and methods.
Implement strategy to ensure scope and contract creep is managed and eradicated.
Implement governance and review strategies to ensure contract terms and conditions remain in-line with contractual obligations, and actively monitor and control EWN and CE’s for area of responsibility.
Pro-actively manage WIP and debt working closely with financial and commercial teams.

Performance Management and Development

Inspire commitment in others to strive for individual, team and organisation excellence
Undertake monthly structured one2ones, mid-term reviews and annual appraisals with all direct reports.
Set SMART objectives and monitor progress and achievements regularly
Pro-actively manage underperformers in accordance to HR process, policy and procedure
Challenge what works and what does not
Manage conduct and expected behaviours in accordance to HR, process and procedure
Demonstrate personal passion for continuous improvement
Ensure that individuals and team members understand the impact of their contributions
Embrace change, model optimism, energy and resilience
Identify and remove obstacles that may interfere with team success
Inspire discretionary effort and commitment
Establishes benchmarks based on industry excellence and best practice and inspires employees to achieve them

Planning and Organising

Plans, organises and aligns organisational structure and resource based on current customers needs
Plans, organisers and ensures required resources, processes and systems are available to meet business needs
Implements plans to fill critical roles with competent and capable people
Pro-actively plans and schedules customer engagement meetings.
Plans, organisers and builds organisational structure and capacity for now and future demands
Proactive and reactive management, control and governance of 3rd party suppliers and partners.
Uses structured approaches to identify and close gaps in current and emerging organisation.
Strategically plan and leverage’s enterprise-wide talent to build capacity and grow next generation facility managers
Integrates business and people strategies that sustain exceptional performance and competitive advantage.
Prioritise reactive with the ability to jump in and out of pro-activeness
Plan retention at contract mobilisation phase

Corporate Responsibility

Develop and maintain productive working relationships with FCDO/FCMU staff and client members. Where appropriate; play an active role in the life of FCDO.

Work closely with Client Facilities Manager, and client representatives on Estates & Services matter as appropriate.

Actively participate in regular FCDO forums / meetings etc. on all Estates & Facilities issues or as required.

Essential

Qualified to degree level or equivalent experience in similar role
IOSH Managing Safely
Previous experience managing Integrated Facilities Management (hard & soft services)
Strong people management and leaders skills
Sound understanding of NEC3 contracts
Financial and commercial acumen
Operational experience in the Government sector, particularly in contracts within Central Government, or with other large public-sector bodies
SC or local in-Country equivalent.

Desirable

Membership of appropriate professional organisation
IWFM Certificate
NEBOSH Certificate
IOSH Fire Safety for Managers (if working directly in taking on SRP’s
Knowledge / Awareness of Legionella & Asbestos