On-Site Service Support

We are currently recruiting for an on site Service Support worker for our client based in Beeston.

The role will involve tasks such as;

*Opening and distribution of mail to the relevant areas of OPC
*Check compliance and batch invoices in preparation for them to be scanned on the network for processing offshore. Ensuring Accuracy and maintaining the SLA.
*Monitor incoming communications through e-mail and Fax and administrate them within the agreed SLA.
*Ensure all Nottingham Ordering Exceptions are actioned and progressed within the specified SLA and in compliance with the ordering Standard Operating Procedure (SOP).
*Ensure any aged ordering Exceptions are escalated where necessary on a timely basis as per the SOP.
*Input Vendor details into the in house system tracking system (Metastorm) to enable new vendors to be set-up within SAP (accounting system). Check vendor packs to ensure that are complete and compliant.
*Raise a small volume Purchase orders onto the accounting system
*Support with resolution of invoices which have exceeded the purchase order value
*Ensure any Business critical invoices are sent for processing within the agreed Service Level and within the set compliance guidelines and monitor the resolution.
*Provide face to face contact to the client to resolve adhoc specialist invoice and ordering issue’s and drive best Practice and compliance.
*Ensure all Nottingham specific queries (ordering) are logged through salesforce (Query Management system), responded to and closed in a timely manner
*Promote the OPC Helpdesk to customers thus enabling best practice for query management.
*E-Mail back any invoices to the supplier’s/requisitoners that are incomplete or non compliant.
*Mail out paper purchase orders to suppliers via the postal system and support in reducing the volumes by obtaining e-mail addresses for future ones.
*Provide specialist support to other members of offshore and helpdesk teams and knowledge share when necessary.
*Provide a daily update to the Team Leader and Operations Manager
*Be able to provide support within the team for archiving and retrieval of invoices where needed.
*Ensure the collation of various volume statistics are captured daily. E.g. returned invoices and mailed POs, value and item code statistics
*Highlight areas for improvement to processes and procedures, or issues to the Operations or Service Manager
*Display appropriate company behaviours and values at all times especially whilst on client site
*Manage low level P2P improvement projects
*Represent P2P at customer meetings when required

You will need to have the following experience;

*Ability to partner with Customers and demonstrate legendary customer service
*Account Payable experience
*SAP system (advantage but not essential)
*Effective communication skills both Verbally and written
*Experience of working in a Finance function (P2P)
*Organisation skill
*Continuous improvement ethic
*Good level of IT literacy
*Effective Team working skills
*Experience of working under time pressures and strict SLA’s

If you feel you have the skills to excel in this role please apply.

Office angels are an equal opportunities employer. Every application received will be read however only those shortlisted will be contacted.

Office Angels is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.