Customer Service Advisors

Our client offers Great opportunities. Great Earning potential. Come on board with a foward thinking progressive organisation!

A good standard of education is required. To Apply please submitt and upto date CV in a WORD format only

Job Description
Terrific customer service? You’ll deliver it. But listening to people and understanding their needs is just the beginning. You’ll always be looking to meet those needs by selling the right insurance and financial services products to people aged 50 and over too. So you must be the kind of person who loves exceeding targets and achieving big results. With full training and excellent benefits on offer, what are you waiting for?
To deal effectively with all Customer Service calls (Inbound and Outbound), processing renewals and changes to policies. As well as providing our customers with exemplary service by dealing with all requests sympathetically, efficiently, accurately, promptly and in a caring manner.

Requirements
• Ideally insurance knowledge and understanding.
• Good standard of secondary education.

Responsibilities
• To provide our customers with exemplary service by dealing with all calls efficiently, accurately and promptly
• To ensure that all promises to customers are fulfilled
• Progression through Personal Development Plans achieving optimum level of proficiency and productivity
• To provide flexibility in working arrangements to ensure customer demands are satisfied
• To develop and maintain a thorough understanding of all products and processes
• To be familiar with and practise all the current selling techniques and best practice
• To maintain client confidentiality at all times
• To be able to investigate and resolve any customer complaints providing first class customer service

The Individual
• Should be methodical and able to work in ordered fashion
• Must be able to work to targets
• Strong customer service ethos
• Able to work to a high degree of accuracy, often under pressure
• Ability to achieve sales targets
• Well developed Keyboard and Pc Skills
• Must be Customer Focused
• Excellent Communication skills

Additional Information
The duties listed are not exhaustive. A policy of flexible working operates, and staff may be required to undertake additional duties, responsibilities and tasks as appropriate to their skills and experience