Administrator (Client Servicing)

Salary: £26,000 per year

Company Description

Reassured Ltd is the largest non-advised life insurance intermediary in the UK with established locations in Basingstoke, Portsmouth, Southampton, Manchester, Bristol, Brighton, Bournemouth and Chester. We are an ever growing company seeing a headcount growth of over 1000 employees and successfully launched 4 new sites in 2020. Growth continues to be our theme in 2021, with new Advised business offering, a growing sales team and support team across the entire business with further ambitions to open new locations across the UK. We arrange over 15,000 new customer life insurance policies per month with leading sales conversions and customer satisfaction metrics. The business is outbound, B2C sales from internet generated customer enquiries.

We are the 2019 BESMA Sales employer of the year, 2019 BESMA Sales team over 50 people of the year & Inspire 19 employer of the year. In 2018, Reassured was awarded the Princess Royal Training Award for outstanding achievements in on boarding and developing our employees. We have also just been voted number 12 on Sunday Times’ best Companies to work for in Mid Size Business category.

Job Description

Role

The role of the Administrator is to support the sales support teams and ensure that the customer records are both accurate and complete.

Responsibilities

Preparing customer policy packs, ensuring 100% accuracy

Confirming life insurance policies and funeral plans have been submitted correctly

Keeping databases and spreadsheets accurately updated

Scanning documentation and saving to relevant folders

Liaising with insurance companies and internal departments as and when required

Recording and posting agreed vouchers to eligible customers

Answering queries received by telephone and email

Updating cancellation reports from insurers onto CRM

Other ad hoc duties to assist the smooth running of the business

Qualifications

The ideal candidate will be looking for an opportunity to learn and progress within a dynamic and progressive environment. A team player, they will thrive on working as part of a team with a busy and varied workload. Good timekeeping, an eye for detail and the desire to learn are also key for this role. In return, we can offer you training, development and real career progression within a successful growing company.

· Experienced in MS Office programs, especially Outlook, Excel and Word

· Excellent written and oral communication skills

· Previous administration experience is desirable

· Good organisational skills

· Ability to work accurately to strict targets

Additional Information

Check us out on:

Careers Website

Reassured Ltd is an Equal Opportunity Employer with a strong commitment to the achievement of excellence and diversity among its employees.