Account Manager
Full job description
Invictus Group
Salary: £36,000 – £38,400 per year
Account Manager
Reporting to the Portfolio Director, the Account Manager will be responsible for and managing 140 key locations as part of aa estate with a total of circa 4000 locations in the south east of England on a multi-million-pound contract for an initial 5 year term. A regulated and first-time outsourced business the estate is a combination of office and industrial, occupied and non-occupied areas and examples. You will lead a team of people who will deliver first class customer service solutions and transition the service from the existing to the managed solution with a key focus on compliance and health and safety.
The contract includes hard and soft FM service provision provided by a combination of directly employed and sub contracted labour and includes but is not limited to help desk, projects, security, catering, cleaning, grounds maintenance and mechanical and electrical, 24/7 reactive response and Planned Preventative Maintenance.
Responsibilities
* You will ensure financial targets are met and ensure that the service on all sites is delivered, reported and compliant with customer and company procedures
* To build and maintain a good relationship with the customer and their staff, to provide regular feedback on the FM performance, discuss quotations, issues, client updates, oversee quote requests and develop good working relationships with the service delivery teams, as well as the customer and inter customer divisions.
* Act as single point of contact for all site Facilities Coordination and communication.
* Coordinate all aspects of the FM site delivery including but not limited to: administration of the sites–being responsible for ensuring site paperwork is updated in line with requirement, quotations are issued in a timely manner, invoices are issued in a timely manner, H&S documentation and contract documentation is completed, site files are up to date.
* Ensuring financial and operational compliance
* To grow the relationship with the customer building the portfolio.
* Develop a business plan for the customer account that delivers sustainable profitable growth based on a full understanding of the Integrated FM and Technical services markets.
* Create a positive working environment which encourages development and maximising of potential.
* Develops effective working relationships with functions, business partners, suppliers and sub- contractors to improve operational performance
* Management of the Permit to Work system.
* Building a safety culture within the site FM team
* Ensuring that the FM services are delivered in compliance with good industry practise, company, and statutory rules.
* Acting as the team sponsor of the internal Health, Safety, Environmental and Quality meetings.
Qualifications
Previous experience at a similar level, regulated business or similar
Appropriate Technical Knowledge and understanding
Health and Safety Legislation (IOSH Managing Safely) and Company procedures
Facilities Management multi-site, hard and soft FM itinerant role
Company Quality Procedures
Sub contactor management
Company Environmental Management plan and local Procedures
Quality and Environmental Management Systems
IT business support systems including SAP, Direct and Planon CAFM system
Locations covered: East/West Sussex, Hampshire, Kent
To apply for this job please visit definitejobs.co.uk.