Referral Sales Team Member

Referral Sales Team Member
£26,000 per year plus bonus
Croydon

Role Overview

To take Inbound referral sales telephone calls from using telephone sales techniques to packages (TV, Broadband, Phone). Maximise the sales opportunity through the sales received to achieve individual targets for sales conversion, HD attachment rate, Drop Out and Quality Assurance. These may change depending on business drivers but would be expected to be as follows as a minimum;

Sales Conversion 70% or above
HD Attachment rate 50% or above
Drop Out 12% or below
Quality Assurance 85% or above

Achieve sales performance targets in line with the business KPI’s for TV sales, etc and as set down by business.

Communication Skills
Written communication
Verbal communication
Tact and diplomacy
Facilitation skills for group meetings
Presentation skills
Listening skills

Interpersonal Skills
Persuasion
Negotiation, perception, adaptability

Time Management Skills
Organisational ability
Decisiveness
Prioritising
Delegation
Goal setting ability

Technical Skills
Microsoft Office
Customer focused orientation

Main Responsibilities

Log in on time for allotted shift and receive inbound calls from my client. Schedule and make call backs as agreed with customers.
Maximise every upsell / cross – sale / data capture opportunity
Ensure sales targets are achieved
To schedule ad-hoc tasks within specified timescales
Work with team leaders (as appropriate) to resolve customer complaints
Ensure break / lunch allowances are not exceeded
Ensure stats are kept within the company standard
Identify opportunities to sell existing / new products
Continually develop sales / customer service skills
Contribute to own training, coaching and team meetings
Create, maintain and enhance effective working relationships contributing to overall team spirit
Involve other team members in solution finding processes and keep Team Leaders informed about difficult cases
Build good relations with other teams
Guide and support new staff in processes and procedures as positive role model to ensure they meet Sales Targets
Meet specified sales targets as outlined by the company and agreed with your Team Leader
Demonstrates willingness to learn and produce high quality work at all times
Use time between calls effectively by maintaining and developing technical knowledge and skills
Display and promote a professional attitude
Be aware of each departments responsibilities and functions within the division
Display ability to cope with pressure whilst thinking clearly and remaining calm
Communicate clearly and concisely
Answer calls using the script as defined during training and by Quality Assurance
Listen and react accordingly to customers suggestions and needs in order to meet business objectives
Demonstrate active listening skills
Present facts logically and be sensitive to the communication needs of others
Anticipates likely objections and build effective responses into the sales process
Achieving Sales
Company Systems
Full knowledge of relevant telephonic / computer systems
Technical skills to be kept up to date with appropriate training
Take personal responsibility for continuing professional development
Uses computer systems and telephonic equipment effectively to achieve sales
Take personal responsibility to maintain and improve knowledge by reading outlook messages, using the intranet and reading relevant training notes / manuals
Demonstrates understanding of products and customers
Ensure awareness of departmental business plan and company mission statement
Identify, understand and allocates priorities to satisfy the need of customers
Actively seek new business opportunities for and identify potential customers
Actively seek to improve product knowledge in all areas

Hours: Monday to Friday 9am to 6pm, 10am to 7pm, 11 to 8pm, 12 midday to 9pm, 1pm to 10pm, 2pm to 11pm on a rotating basis as well as working 2 Saturdays each month 9am to 6pm.

PRC Employment are acting as an Employment Agency in relation to this vacancy. We receive high volume of CV’s and will only contact you if your application is successful. We do not discriminate on grounds of Disability, Race, Age, Gender, Creed or Sexual Orientation and comply with all relevant UK legislation.

Please only apply if you are a UK resident.