Customer Service Advisor

Salary: £26,000 per year

We’re looking for highly motivated customer service professionals to complement our fantastic team in the Mortgage Business Unit in Leighton Buzzard. As a Mortgage Coordinator, you will be working in a large, fast paced service centre providing administration support to Mortgage Consultants working in our branches network and their customers. You will work closely with all parties to progress our customers’ mortgages from application to offer, whilst enhancing the customer journey.

We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.

What’s in it for you?

* Salary: £26,000and 25 days annual leave

* Industry leading training and development

* Demonstrable career ladder

* Opportunities for progression

* Collaborative, rewarding and fun environment

* Team incentives

* Understanding of operations within an estate agency business

The wellbeing of our staff is of the utmost importance to us, which is why our corporate charity partner is MIND. Not only did we top up pay for all furloughed staff during the pandemic to ease any financial concerns, we also have in place a variety of ongoing mental health initiatives and an employee assistance programme to help with worries about all aspects of life.

Key responsibilities of a Mortgage Coordinator:

At all times the Mortgage Coordinator must adopt a professional attitude and approach to your dealings with all parties. You will need to demonstrate patience and sincerity when dealing with customers who may have little knowledge of the mortgage process. Equally you will need to adopt an emphatic approach when dealing with customers who may become upset when things are not going to plan.

Skills and experience required to be a successful Customer Service Advisor:

* Outstanding Customer Service skills

* Solid administration skills

* Resilient, positive, numerate and detail oriented

* Organised and able to prioritise workload in a faced paced environment

* Excellent verbal and written communication skills

* IT literate (MS Office, internet, email systems)

Following the acquisition of Countrywide earlier this year, we are now the largest and most profitable property services provider in the UK with more than 1,200 branches and 15,000 staff nationwide. Our confidence in the market and drive for further growth means that Connells Group can offer a stable and progressive setting for all staff.