Customer Service Specialist Emea
Full job description
Listgrove
Salary: £42,000 – £48,000 per year
Customer Service Specialist EMEA
Based in Leicestershire
The Client:
A global leader in additive and surface modification technologies, enhancing consumer, textile, industrial, and medical products across the globe.
The Role:
The overall purpose of the Customer Service Specialist is to provide customer service to EMEA customers. This position is responsible for entering and maintaining accurate customer contact information and contract pricing in AX, managing the customer purchase order process from receipt to ship date following up with additional documentation as required, and for creating and emailing the customer invoices for product shipments, royalties, and testing fees.
Duties & Responsibilities:
* Manages the process of EMEA customer purchase orders and supports global orders when necessary. Responsible for sales order, shipment follow-up, and invoicing to support the fulfillment process.
* Creates and distributes quarterly and monthly customer royalty invoices.
* Creates and distributes testing and development fee invoicing periodically as requested by sales.
* Answers and processes customer service phone inquiries for EMEA.
* Consults with production specialist for product availability and QA and Regulatory departments for proper documentation for product shipments.
* Distributes global gross revenue report alternating weekly with colleagues.
* Processes sample request entries in Salesforce for EMEA customer sample requests in AX (ERP system) to provide commercial invoice and packing slip to logistics. Enters sample tracking data on sample to notify requestor.
* Provides support for on-boarding and training new customer service personnel when necessary
The Person:
* Bachelor’s degree in related commercial field of study, such as, Business Administration,
* Operations Management, Business Fundamentals, Financial Accounting, Logistics, Quality Control or Computer systems.
* Experience working within a customer service and support, internal sales, Logistics or supply chain.
* Industry relevant experience, such as including chemicals, technical materials, industrial applications, medical device, building and construction or manufacturing is preferred.
* Excellent communication skills – ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
* Good mathematical and reasoning ability – ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
* Proficient in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook) and Microsoft Dynamics AX (ERP system). Previous experience with AX or other ERP system is highly desired but not required.
Listgrove is more than a global recruitment partner to its clients in the plastics, packaging, recycling and chemical industries. For over 45 years, we have supported companies with professional advice and successful HR solutions. All assignments are tailored to the client’s needs and delivered by expert consultants.
Why select Listgrove?
* Established in 1975
* Recruited in 68 countries
* Recognised International brand
* Exhibited around the world; in Russia, China, India, USA, Middle East, North Africa and extensively throughout Europe
* Global network of candidates and talent data
* Search projects completed across all functions and at all levels of seniority
* Access to a network of offices across the world
For more information and access to a range of testimonials, please apply. Proof of eligibility will be required with your application.
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To apply for this job please visit definitejobs.co.uk.