Customer Retention Executive
Full job description
FMG Ltd
Salary: £36,000 per year
Job Title: Customer Retention Executive
Location: Huddersfield
Salary: up to £36,000 plus bonus
This is a rare and exciting opportunity to join our busy, highly-valued team in Huddersfield as a Customer Retention Executive and provide invaluable support to the Client Services Team
Role overview
Reporting directly to the Commercial Director and working closely with Heads of Function, Account Directors and Account Managers you will be responsible for the formulation of written tender responses and upsell/cross-sell proposals, the creation of customer presentations, as well as maintaining a central repository of information that is regularly updated, as you proactively analyse, identify, and react to market changes.
FMG is a leading outsourcer of motor claims incident management to the insurance, fleet and leasing marketplace. FMG has a large portfolio of 500+ existing clients which are proactively managed by the Client Service team.
About you:
* A motivated, proactive and driven individual with excellent communication and relationship building skills.
* Proven track record in managing and delivering multiple projects within set timescales.
* Previous experience of working in a client services environment and a successful career within automotive industry, specifically accident management, insurance or repair and recovery is desirable
* Excellent verbal and written communication skills are fundamental to the role.
* Experience of using multiple MS packages and media (Word, PowerPoint, Excel, Visio) and attention to detail are essential.
* Excellent time management skills ad ability to work to tight deadlines
* Analytical and negotiating skills are crucial
Duties and responsibilities:
* Build strong relationships with the portfolio of clients and provide ongoing support to key business executives and stakeholders
* Take responsibility for compiling all written material in which to formulate FMG’s formal responses to tenders in timely manner
* Ensuring that all formal tender responses and written operational/commercial proposals are submitted in line with deadline requirements
* Ability to compile, review, analyse and present data to support proposals and presentations
* Working with our leasing company and insurance partners to build and maintain sales material and customer-specific libraries / repositories.
* Drive continuous improvement through post-bid reviews, both internally and with customers
* Ability to tailor core business services to individual opportunities and understanding the nuance between our core markets:
* Direct corporate fleets
* Leasing companies
* Motor insurers
* Insurance brokers
* Commercial customers vs personal lines
As Customer Retention Executive, we offer:
* A rewarding starting salary of up to £36,000 plus bonus
* Additional employee benefits (including employee assistance, life assurance, pension, retailer discounts etc.)
* A clear career development pathway and our commitment to supporting your professional development.
* A sociable, modern Head Office environment home to a great mix of people.
Be part of our future
If you would love to join our friendly team in Huddersfield as a Customer Retention Executive, we encourage you to apply today for an immediate consideration
To apply for this job please visit definitejobs.co.uk.