Customer Service Executive

Salary: £31,200 – £32,400 per year

Our client, a leading private clinic in Marylebone are looking for Customer Service/Front of House Executives to join their expanding team

Duties & Responsibilities

* To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others.

* To act as the first point of contact for patients contacting the Clinic and to portray the Clinic in the highest possible professional basis.

* To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients

* Greet patients and visitors to the practice.

* Book in, amend and cancel outpatient clinic bookings in line with practice bookings procedures ensuring optimum efficiency of the outpatient booking system.

* Conduct enquiry follow ups and convert patients from enquiry to booking.

* Responsibility of the everyday checklists.

* Preparation of patient records, labels, filing, scanning and archiving.

* Respond and/or redirect all patient and visitor requests accordingly.

* Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.

* Preparation of refreshments for all the patients, clinicians and visitors

* Advise patients for any delays, cancelations or any changes that have occur on the day.

* Opening and closing the building as per checklists.

* Contribution to team effort by accomplishing related results as needed.

* Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

* Undertake administration tasks as allocated on rota.

* Action start and end of day procedures.

* Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).

* Check emails on a daily basis.

* Data protection and confidentiality of patients.

* Maintain safe and clean reception area by complying with procedures, rules, and regulations.

* Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Qualifications

Good standard of Education including English and Maths at

 GCSE Grade C or above (or equivalent)

NVQ in customer or patient service desirable

Experience

* Proven experience of effective customer or patient experience

* Working in high pressure environment

* Tactful handling of sensitive queries and questions

* Acting on own initiative to deliver a high quality experience

* Working effectively in a high pressure environment

* Private healthcare or hospitality industry experience a strong advantage

Key Skills

* Ability to communicate effectively and compassionately with patients and families even when challenging situations present

* Ability to work on your own and within a multi-disciplinary team

* Good understanding of IT including use of word, excel, and office applications

* Prioritisation

* Be professional and responsible

* Relating to diverse people from various backgrounds

You will need to be charismatic and friendly with a postive ‘can-do’ attitude

You must have good verbal and written communication style, you will be a team player doing the right thing for the collective team

Salary £31,200 – £32,400

Immediate start

Great company to work for with lots of prospects