Aftersales Call Centre Agent

Call Centre Agent – Automotive Aftersales
Location – Basildon, Essex
Package – £19,000 (with Commission), plus additional company benefits (see below).

Our client are Essex`s most successful Automotive Dealer Group. Launched in 1929, they have been a leading retailer of automotive vehicles for over 9 decades. A multi-award winning organisation, they represent 8 franchise marques over three sites, including Vauxhall, Peugeot, Renault, Nissan and Citroen.

Due to recent growth and success they are looking to grow their Aftersales Call Centre team with the addition of a number of Call Centre Agents, based at their Multi-franchise Motor Park just off the A127 in Basildon, Essex. 

Key Responsibilities:

– Be the first line communication for the customer. You will carry out enquiry, lead generation and marketing calls, whilst also managing the incoming calls into the business.
– You will be taking details of all enquiries, whilst giving advice and guidance to customers, booking appointments for customers to visit the business and have their vehicle serviced.
– Keeping company reports and documents 100% up to date and accurate

Minimum requirements:

– An excellent command of the English language.
– A professional approach to customer service.
– Computer literate (especially Microsoft office).
– Excellent listening skills, as well as a calm and composed demeanour.
– GCSE (or equivalent) Maths and English C minimum.

The role requires the ability to work between the hours of 9am to 7pm, Monday to Friday, 9am to 3pm on Saturday and 10am to 4pm on Sunday, on a rota basis. My client offers full training on the role so previous experience working in a call centre is preferred however not essential.

My client offers a number of company benefits including 20 days paid holiday and a very attractive commission scheme. 

If you`re interested in applying for the position of Call Centre Agent (Aftersales and Service) then please apply below.

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