IT Support Assistant

Salary: £34,200 – £36,000 per year

We have an opportunity for an IT Support Technician with a background in installation, configuration and maintenance of PC’s, Printers and day to day IT support.

What we do:

Our customers are globally recognised brands and leaders in their field across multiple market segments. We design and manufacture the electronic and software solutions which power their success. Whether it be black box electronic controllers used in construction and agricultural vehicles or high-end instrument displays used in prestige vehicles, we create the electronic products to meet our customers’ needs.

About you:

must have hands on experience in troubleshooting of core operating system and office application suites. Working within a small team you will have a positive and flexible attitude with the ability to take ownership of issues and troubleshoot methodically. You will have the ability to communicate effectively at all levels.

Essential Attributes:

Excellent verbal and written skills

Methodical and analytical with good documentation skills

Highly Motivated

Flexible approach when working to deadlines

Undertake training and development, where necessary, to maintain awareness of new and

emerging technologies

Resident and eligible for work in the UK

The role:

Provide 1st, 2nd and some level 3 support both on-site and remote support to our US office

Network Management, housekeeping and troubleshooting

PC Installation, maintenance and troubleshooting

Helping support Microsoft Dynamics AX

Creating new user/email accounts through Active Directory, Azure and Exchange Online (M365)

Software Installation/ troubleshooting

Mitel VOIP Support

Firewall Configurations

Occasional Out-Of-Hours

Skills and experience required:

Install, Configure and troubleshoot problems with Windows 7/ 10 operating systems and Microsoft Office

Experience with desktop and laptop computer hardware, ability to troubleshoot hardware issues e.g., laptops, printers

Networking knowledge TCP/IP, DNS, DHCP, VLANs, VOIP and Firewalls

Knowledge of Windows Server 2008 R2/2012 R2/ 2016

Familiar with Backup Exec, Veeam

Setup and maintain users with Active Directory

Corporate Anti-Virus Systems and Windows patching through WSUS

Although not essential, but would be beneficial, is the experience of working with Microsoft Dynamics AX.

What’s on offer:

Competitive salary, yearly pay review, 25 days holiday plus bank holidays, pension, free parking, BUPA healthcare, life Insurance, a 39-hour working week with flexible start and finish times (core hours 10-4 / 1pm on a Friday), modern, recently re furbished offices with top notch IT (of course) and ergonomic standing/sitting desks plus as much free tea, coffee and hot chocolate as you like!

We know that your career and personal development will be important to you (it is to us too) so when you join Pektron you will have a clear training and development plan to help you to progress within the company. If you are interested in obtaining further qualifications in your field, we will support you to do that.

Location:

We are based in Alfreton Road in Derby, easily commutable from the Derby area, Nottingham, Mansfield, Burton, Loughborough, Ashbourne and the Peak District and East Staffordshire.

We have 5 modern, purpose built buildings at our Derby site including state of the art manufacturing facilities and are in the process of building a purpose built Engineering centre to house our Engineering team. Our facilities have been recognised as being one of the most modern and well equipped electronics design, development and manufacturing plants in Europe.

About us:

Pektron are one of the largest privately owned electronics manufacturers in the world with over 50 years’ experience delivering bespoke electronics hardware and software solutions to blue-chip companies globally. We are innovators in our field and invest in the best people, processes and equipment to drive technological development and meet our customer’s needs.

At our HQ in Derby we employ 350 staff and operate Engineering, Manufacturing, Design, Testing, Quality and Support functions, whilst our Sales and Technology centre in Detroit supports our customers in the US.